Medical Appointment Clerk

The Copper River Family of Companies • Portsmouth, VA

62d • Onsite

About The Position

Coho Integrated Solutions is hiring a reliable and detail-oriented Medical Appointment Clerk to join our team in support of medical operations at the Fleet and Family Medicine Clinic located at the Naval Medical Center Portsmouth, VA. This position plays a vital role in ensuring the smooth and efficient delivery of medical support services in a high-performance military environment.

Requirements

• Proof of US Citizenship is required to work on this contract.
• High School Degree or General Educational Development (GED)
• Must have successfully completed training as a medical clerk or have sufficient on-the-job training to be able to perform the duties herein.
• Current Basic Life Support (BLS) certification.
• Knowledge of medical terminology.
• Services shall be provided Monday through Friday for an 8.5-hour shift (to include an uncompensated 30-minute meal break), between the hours of 0700-1600.

Responsibilities

• Schedules medical appointments from phone calls, secured messaging or other methods used for appointment requests in accordance with local appointing guidelines.
• Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.
• Maintains appointment schedules using a government computer system (Composite Health Care Systems (CHCS), AHLTA or MHS GENESIS.
• Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS); validates/updates basic patient demographic information. May be required to register patients not already in computer system, such as newborns.
• Maintains accurate and up-to-date patient schedules and logs. Utilizes the Government computer system tools and standard protocols (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options or cancellation processing.
• Call patients or respond to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments.
• May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.
• Creates/delivers telephone messages (t-cons) to PCMs and/or clinic nurses using standard protocols and individual clinic guidelines.

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Open leave policy and paid holidays
• Additional benefits including tuition reimbursement, transportation expense account, employee assistance program, and more!
• Note: These benefits are only applicable to full time, regular associates at Copper River.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees