Medical Appointment Clerk

Epic Government • Dayton, OH

3d

About The Position

Medical Appointment Clerk Job Overview: Adhere to assigned schedule, including lunches and breaks. Answer each call within contractual obligations. Regular attendance is required. Adhere to minimum key performance indicators policy. Adhere to all rules and regulations to include but not limited to Health Insurance Portability and Accountability Act (HIPAA) and The Joint Commission (TJC) Foster a positive working environment Treat all encounters professionally Ability to reliably commute to assigned location Create an engaging, supportive atmosphere that fosters active learning and confidence. Duties Handle each call received, providing a one call resolution for the caller. Schedule, reschedule, and/or cancel appointments. Correct booking errors for inbound and outbound calls. Conduct outbound calls as required. Provide MHS Genesis secure messaging services as required. Work in conjunction with the various departments and organizational leadership teams. Medical Appointment Clerk Job Qualifications: High school diploma or General Educational Development (GED) equivalency Skilled in Microsoft 365 and other software programs. Excellent interpersonal and customer service skills, proper telephone etiquette. Ability to critically think, define problems and obtain solutions. Must be able to obtain clearance to be granted a Common Access Card (CAC). Must be able to clearly communicate, verbally and written with coworkers and clinic staff. Come join our team of healthcare professionals! www.epicgovernment.com EPIC GOVERNMENT employs healthcare professionals at government medical facilities providing care to military service members, retirees, and their families. Since 2004, Epic Government has built mutually beneficial, sustainable partnerships with healthcare professionals and our clients nationwide. Epic Government is an award winning organization built with committed professionals with a unified vision of helping others. We are honored to be named one of the Baltimore Sun's Top Workplaces! Epic Government dba FSR is an Equal Opportunity Employer: disability/veteran/military spouse By applying for this position, you agree that any calls from Epic Staffing Group and its subsidiaries may be monitored or recorded for training and quality assurance purposes.

Requirements

• High school diploma or General Educational Development (GED) equivalency
• Skilled in Microsoft 365 and other software programs.
• Excellent interpersonal and customer service skills, proper telephone etiquette.
• Ability to critically think, define problems and obtain solutions.
• Must be able to obtain clearance to be granted a Common Access Card (CAC).
• Must be able to clearly communicate, verbally and written with coworkers and clinic staff.
• Critical thinking skills and attention to detail.
• Receptive to feedback.
• Ability to navigate and utilize computer systems effectively.

Nice To Haves

• Healthcare administrative experience
• Call center experience

Responsibilities

• Handle each call received, providing a one call resolution for the caller.
• Schedule, reschedule, and/or cancel appointments.
• Correct booking errors for inbound and outbound calls.
• Conduct outbound calls as required.
• Provide MHS Genesis secure messaging services as required.
• Work in conjunction with the various departments and organizational leadership teams.

Benefits

• Health and Welfare Fringe Benefits: $5.09 per hour
• Paid Holidays - 11 days
• Company-funded match and safe harbor 401(k)
• Medical, Dental and vision plans available
• Life insurance and accidental death plans available
• Short-term and long-term disability plans available
• TRICARE Supplemental available
• Supplemental Benefit plans available
• Employee Assistance Program
• Pet Insurance Plans available
• Will Preparation Services available

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED