Medical Airlift Communications Lead

University of Washington Medical Center•Seattle, WA

1d•$32 - $45•Remote

About The Position

AIRLIFT NORTHWEST - COMMUNICATIONS CENTER has an opportunity for a MEDICAL AIRLIFT COMMUNICATIONS LEAD . WORK SCHEDULE 36 hours per week (90% FTE) Remote Available DEPARTMENT DESCRIPTION Oversee specific operational areas within the Communications Center. Lead assigned program areas, support daily operations, and ensure assigned areas function smoothly and are aligned with the overall objectives of the center. This position is a working lead, required to work a minimum of one scheduled twelve (12) hour shift a week as a Medical Airlift Communications Specialist; POSITION HIGHLIGHTS Team Leadership & Oversight – Assign, instruct, and review the work of team members to ensure efficiency and effectiveness. Operational Management – Oversee daily operations within the assigned program area, ensuring smooth workflows and adherence to protocols. Mission-Driven Support – Ensure all activities align with the program’s mission and established guidelines to maintain high standards of service.

Requirements

Bachelors Degree in Communications, Management or other fields related to the role.
one year of experience in management or supervision in a health care setting.
OR An equivalent of education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

Responsibilities

Lead specific operational areas or programs as assigned, ensuring alignment with the Communications Center’s goals and standards
Assist the Communications Center supervisor and/or manager by overseeing specific tasks and initiatives within the assigned area
Implement and enforce policies and procedures within the assigned focus areas, ensuring compliance with regulatory and organizational standards
Provide leadership and guidance to team members within the assigned areas
Assume decision-making responsibilities within assigned areas in the absence of a supervisor or manager, ensuring continuity of operations and adherence to protocols
Ensure timeliness and accuracy in all communication and logistical processes, fostering a culture of efficiency and reliability within the team focusing on patient care and safety
Monitor staff on comprehension of and training needs regarding regulatory compliance for HIPAA, billing/reimbursement requirements for Medicare/Medicaid, other third-party payers, and regulatory agencies
Support the Airlift Northwest quality improvement (QI) and process improvement activities by participating in committees as assigned, and developing department-specific programs
Attend monthly and quarterly meetings, and all other meetings as directed by the manager
Routinely fill in, as required, during periods of staffing shortages (e.g., staff sick leave and vacation leave)
Collaborate with Communications Center staff, Communications Center management, regional operations managers, and other departments to improve and coordinate services between the service areas