Medical Administrative Clerk (MAC)

CommUnityCare Health Centers • Austin, TX

102d

About The Position

Responsible for being the first point of contact for patients, staff, and guests presenting at the clinic, and performing all the administrative tasks associated with patient check in.

Requirements

• High School Diploma or Equivalent
• At least one year of demonstrated experience in an administrative position.

Nice To Haves

• Knowledge of healthcare office concepts, practices, policies, and procedures
• Knowledge of insurance verification procedures
• Proficiency in Microsoft Office Applications (Word, Excel, Outlook)
• Familiarity with HIPAA and Joint Commission guidelines and regulations

Responsibilities

• Responsible for opening front office and all duties associated with this function.
• Welcome, greet, and assist patients in a courteous and professional manner.
• Schedule patient appointments accurately and efficiently utilizing the computer system.
• Answer all incoming telephone calls and provide information as necessary or route the calls as needed.
• Register all patients by accurately entering the patient demographic and insurance information in the electronic medical system.
• Verify and ensure completeness of patient registration documentation.
• Review and verify patient coverage of insurance information using online resources.
• Explain payment options, including sliding scale fees, Medicare, Medicaid, and other forms of payment assistance.
• Collect deposits or co‐payments/deductibles prior to the patient being seen by the provider per company policies.
• Responsible for closing and/or end of day processes, including daily posting of collected monies into the electronic medical system and balancing the drawer for end of day deposit.
• Utilize numerous software systems in the clinic, including i2i, Tableau, Vital Interactions, Patient Portal, check in kiosks, etc.
• Responsible for running Vital Interaction reports and following‐up on appointments needing to be confirmed and no shows.
• Work closely with the nursing, provider, medical assistant, and extended care teams to ensure smooth patient flow and reduce cycle time.
• Assist with closing gaps in care by notifying patients of services due.
• Work with HIM department to accurately scan medical documents into the EMR system.
• Notify appropriate personnel of emergencies, messages, patient arrivals, etc.
• Accurately document and communicate patient concerns to the site triad leadership team.
• Ability to work assigned hours, and as needed outside regularly scheduled hours including weekends.
• Participate in appropriate meetings and trainings, as well as adhere to all company policies and procedures.
• Maintain confidentiality of all patient, clinical, and company information and data. Adhere to HIPAA guidelines.
• Perform all duties in an ethical manner consistent with the I Promise statement.
• Perform other job‐related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees