Medical Access Assistant (MAA) Specialist - Bilingual (Spanish)

Prime Health Services, Inc. • Franklin, TN

5d • Hybrid

About The Position

Are you a detail-oriented, customer-focused professional who enjoys helping others navigate healthcare services? Do you thrive in a fast-paced environment where accuracy, follow-through, and communication matter? If so, Prime Health Services (PHS) wants YOU on our team!

As a Medical Access Assistant (MAA) Specialist, you will serve as a key point of contact for patients within the California Medical Provider Network (MPN). You’ll help injured workers locate physicians, schedule appointments, coordinate communication, and ensure seamless access to care. This is a great opportunity for someone with strong customer service skills and an interest in healthcare operations.

Requirements

• High School Diploma/GED and two (2) years of customer service experience (healthcare preferred), OR Associate’s degree in Business or related field and one (1) year of customer service experience (healthcare preferred).
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Excellent critical thinking, problem-solving, time-management, and organizational skills.
• Friendly, professional, and customer-focused demeanor.
• Strong verbal and written communication skills across Clients, Providers, Peers, and Management.
• Ability to multitask and perform effectively in a deadline-driven environment.
• Ability to maintain confidential information.

Nice To Haves

• Working knowledge of medical terminology preferred.
• Bilingual (Spanish) preferred.

Responsibilities

• Locate and confirm participating MPN providers who accept Workers’ Compensation patients.
• Schedule physician appointments, including sending required paperwork, confirming appointment details, and communicating information back to the requesting party.
• Respond to calls, faxes, and messages within 24 hours, documenting and resolving referrals within 72 business hours.
• Work directly with the Director of Customer Relations to ensure clear and consistent communication throughout the patient access process.
• Update provider demographics as needed and notify the Customer Relations Department when providers no longer accept Workers’ Compensation patients.

Benefits

• Medical Insurance (high-deductible plan with HSA)
• Dental and Vision Insurance
• Company-paid short-term & long-term disability
• Company-paid group term life insurance
• Generous PTO: 160 hours (4 weeks) annually with rollover and cash-out options
• Fitbit program with monetary rewards
• Employee recognition programs
• Corporate office amenities including:
• Specialty coffee machines
• Smoothie bar
• Assorted teas
• Fresh fruit provided
• Collaborative workspaces
• Onsite market
• Frequent employee events: potlucks, contests, video game tournaments, Mental Health Awareness Month activities, company carnival, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED