Medicaid Member Support CSR - Remote

Conduent Incorporated•Helena, MT

44d•$17 - $17•Remote

About The Position

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Medicaid Member Support Call Center CSR This is a remote position - must be able to work MST business hours Hours: Monday - Friday 8am - 5pm MST Payrate: $17 per hour, which may be below your state's minimum wage. Please take this into consideration when applying. Interested in supporting Medicaid members in Montana? Conduent has immediate openings for Call Center Customer Service Representatives. This is a great opportunity to learn Medicaid member support and the medical eligibility and claims process! Summary: Using a computerized system, responds to Montana Medicaid member inquiries in a call center environment using standard scripts and procedures. Gathers information, assesses caller needs, research and resolves inquiries and documents calls. Provides clear and concise information regarding member eligibility status, passport provider change and member benefits. Follows documented policies and procedures including call handling and escalations. Overall acts as an advocate for the Medicaid members to ensure their needs are met. What You Get: Full-time employment with benefits. Hourly rate up to $17/hour based on experience. Standard scheduled: 8am - 5pm Monday through Friday. Substantial call center and customer service training. Great work environment with career growth. Additional Duties as Assigned: Verify documentation and images. Attend scheduled staff meetings. Complete required assigned training. Track daily task for quality review. About Us Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17.00

Requirements

Positive and energetic attitude.
Ability to communicate clearly and confidently.
Ability to multi-task and manage time effectively.
Attention to detail, grammar, and spelling accuracy.
H.S Diploma or GED
Must pass a criminal background check and drug screening.

Nice To Haves

One year of medical insurance or medical office experience.
Computer system experience with data entry and database documentation knowledge.
Call center or professional office experience.

Responsibilities

Using a computerized system, responds to Montana Medicaid member inquiries in a call center environment using standard scripts and procedures.
Gathers information, assesses caller needs, research and resolves inquiries and documents calls.
Provides clear and concise information regarding member eligibility status, passport provider change and member benefits.
Follows documented policies and procedures including call handling and escalations.
Overall acts as an advocate for the Medicaid members to ensure their needs are met.
Verify documentation and images.
Attend scheduled staff meetings.
Complete required assigned training.
Track daily task for quality review.