Medicaid Eligibility & Move in Coordinator

Dayspring Villa•Denver, CO

11d

About The Position

Christian Living Communities (CLC) | Cappella Living Solutions (CLS) are dedicated to and known for shattering the stereotypes of aging services. Our team is revolutionizing senior living communities by breaking down barriers and embracing the wisdom, experience and vitality of our elders! In other words, we are working to create citizenship for all those who work and live in our Communities. We welcome people of all beliefs, or non-beliefs, and we welcome and encourage people from all faiths and backgrounds to apply to our positions. At CLC - Cappella, we believe that a diverse workforce with a wealth of experiences and talents helps our entire organization through fresh ideas and perspectives, opportunities for innovation, and better practices. We believe that by honoring and celebrating our diversity, we create unity. In some cases, the information in a job description may have skills that you are not sure are in line with your previous experience. If your experience is close to what you see listed here, and if you have valid licensure/certification (if required), please still consider applying with us. We have found that diversity of experience and skills, combined with a passion for working with older adults makes for an excellent team member. We are serious about providing equal pay for equal work, and post and hire within defined hiring salary ranges so you know what to expect! We are also excited to have received the “Worlds Best Workplace” designation for 2024 – 2025 which came through our own Employee’s positive feedback about our workplace! Position Summary The Medicaid Eligibility Coordinator is primarily responsible for managing and maintaining Medicaid eligibility and redetermination processes for residents. This role ensures accurate and timely submission of Medicaid applications and renewals, coordinates closely with residents and families, and stays current with Medicaid program requirements. The position also provides support for the Business Office and assists with the resident move-in process, ensuring a seamless transition into the Community.

Requirements

Associate’s degree in business, healthcare administration, social work, or related field preferred.
Minimum 2 years of experience managing Medicaid applications and eligibility (long-term care or healthcare experience preferred).
Strong knowledge of Medicaid application and redetermination processes; familiarity with state Medicaid systems or portals.
Excellent organizational and time management skills with strong attention to detail.
Clear, professional communication skills when working with residents, families, and external agencies.
Ability to maintain confidentiality and manage sensitive resident information appropriately.
Proficient in Microsoft Office (Word, Excel, Outlook); experience with facility management software or Medicaid portals a plus.
Team-oriented, flexible, and able to assist in cross-functional office duties when needed.

Responsibilities

Complete and submit Medicaid applications, renewals, and redeterminations for residents in accordance with state and federal guidelines.
Track and manage Medicaid cases to ensure continued coverage and prevent lapses in eligibility.
Collect, review, and organize required documentation (e.g., financial statements, ID, insurance, income/assets).
Serve as primary contact for Medicaid caseworkers, residents, families regarding eligibility and application status
Maintain detailed and confidential records for all Medicaid cases
Monitor and respond to notices or communications from Medicaid agencies promptly
Educate families and responsible parties about Medicaid processes, required timelines, and documentation needs
Assist with gathering and verifying financial and payer source information (Medicaid or other) during the admission process
Ensure necessary documentation is collected and entered accurately into internal systems
Ensure compliance with HIPAA and all Medicaid-related regulatory requirements.
Assist with monthly reporting and audits related to resident financials and Medicaid tracking.
Help complete resident agreements and other admission forms
Support residents in all aspects of the move-in process
Maintain accurate resident records, paper, and electronic filing systems, and support daily office operations
Assist with community marketing plans and competitive analysis
Support admissions and business office staff to complete financial consent forms and payer verification
Assist with community Accounts Payable and Accounts Receivable
Answer phones, greet visitors, and assist with general inquiries related to the community, community admissions, or Medicaid
Maintain accurate resident records, paper and electronic filing systems, and support daily office operations
Provide community tours to prospective residents and other guests
Maintain the CRM system to track prospective residents’ move-in processes
Other duties as assigned.