Medicaid Call Center Representative - Tucker, GA (Hybrid)
About The Position
As a Medicaid Call Center Representative - Tucker, GA (Hybrid) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position. Your role in our missionThis is an important position in Gainwell’s commitment to helping clients deliver better health and human services outcomes.
Requirements
- Education: High school diploma or GED required.
- Experience: At least two years of customer service experience required; call center experience is strongly preferred.
- Communication & Problem Solving: Strong verbal communication and critical thinking skills, with the ability to de-escalate and resolve customer concerns effectively.
- Time Management: Proven ability to manage time and prioritize tasks in a fast-paced environment.
- Technical Skills: Basic computer proficiency, including navigating multiple systems and typing while on the phone.
Responsibilities
- Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
- Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
- Adhere to the client’s SLAs and consistently meet production targets
- Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
- Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow
Benefits
- Health benefits (medical, dental, and vision) begin on Day 1 of employment.
- 401(k) with company match and additional benefits become available within the first few months.
- Employees can take advantage of the flexible vacation policy after 90 days of employment. Any exceptions require manager approval before the employee's start date at Gainwell.
- Career growth and advancement opportunities are encouraged and supported.
- A company-provided computer is supplied for work use.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
