Media Transfer Technician and Customer Service Specialist
About The Position
Are you passionate about home movies and family history? Do you enjoy experiencing family history through the lens of home videos? Are you the person everyone in your family turns to with a video or media question? We are looking for reliable individuals with strong attention to detail to join the team, splitting time between our Anoka and Roseville, MN locations. We often refer to our Media Transfer and Customer Service Specialists as "video gurus." They are usually familiar with audio/video/media terminology and have some experience in a customer service role. We cross-train them in various media transfer departments so they are familiar with our processes. This full-time position is split between our Roseville, MN location (with occasional travel to our other stores in the Twin Cities metro as needed) on Monday-Tuesday, and our Anoka, MN location on Wednesday-Friday. This is not a remote position. Regular required hours for this position are Monday-Friday, 9:30am-5:30pm.
Requirements
- Candidates must be detail oriented, comfortable working alone, and self-motivated.
- Basic computer literacy including basic file operations, and familiarity with usage of a web browser is required.
- Strong written communication skills are essential.
Nice To Haves
- Ideal candidates will have retail sales/customer service experience.
- Familiarity with audio and video terminology as it relates to consumer cameras, audio, video tape formats and decks, video codecs, editing, etc. is helpful but not required, so long as you possess a general aptitude for working with technology.
- Knowledge of and/or passion for analog media are a true asset.
- While advanced computer skills are not required, the more computer-literate you are, the better!
Responsibilities
- Cleaning and organizing incoming media for transfer
- Carefully operating transfer equipment
- Maintaining an organized and timely workflow for completing transfers
- Working with customers in a retail environment, writing up orders, handling payments, and answering media-related questions as needed
Benefits
- paid time off
- profit sharing
- employee discounts
- overtime (anything over 40 hours in a week) paid at time and a half
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
