Media Systems Specialist

2U • Crystal City, TX

3d • Hybrid

About The Position

The Media Systems Specialist supports the 2U Learning division by helping maintain and operate media post-production systems and workflows. This role works closely with the Media Systems Engineer and cross-functional teams to ensure the smooth day-to-day functioning of post production environments, including media asset management systems, storage solutions, and editing infrastructure.
This role will assist in supporting workflows across product lines including Graduate and Undergraduate Degrees, Executive Education, Bootcamp, and edX. The Media Systems Specialist plays a key role in troubleshooting issues, maintaining system organization, and supporting editors, motion graphics designers, and production teams.
This position will collaborate with internal teams including Engineering, Production Innovation, Learning Technology, and IT, as well as external vendors, to help ensure systems are functioning effectively and aligned with operational needs. This is an ideal role for someone who is passionate about media technology and is looking to deepen their expertise in post-production systems and workflows.
This role is located in Crystal City, VA

Requirements

• Bachelor’s Degree in Video/Media Production, Post Production, or related field preferred
• 3–6 years of experience in video production, post-production, or media systems support
• Familiarity with post-production workflows including ingest, editing, transcoding, and delivery
• Working knowledge of Adobe Creative Suite (Premiere Pro, After Effects, Media Encoder)
• Basic understanding of media formats, codecs, frame rates, and file structures
• Strong organizational skills with attention to detail
• Ability to manage multiple tasks and prioritize effectively
• Strong communication skills with the ability to support both technical and non-technical users
• Collaborative mindset with a willingness to learn and grow within a technical environment
• Problem-solving mindset with the ability to escalate issues appropriately

Nice To Haves

• Exposure to media asset management systems is a plus
• Familiarity with cloud storage environments (AWS/S3 preferred but not required)
• Basic understanding of system administration concepts and troubleshooting workflows

Responsibilities

• Post-Production Systems Support & Operations: Support the administration and day-to-day operations of media post-production systems including media asset management (MAM) and storage infrastructure (AWS/S3)
• Monitor system performance and escalate issues as needed
• Assist in maintaining post-production systems, including user access, permissions, and licensing
• Troubleshoot basic system issues, including access errors, offline media, and workflow interruptions
• Support ingestion, transcoding, and delivery workflows from ingest through final output
• Partner with Engineering and senior team members to monitor storage usage and system health
• Assist in managing and tracking physical storage (hard drives, RAIDs, etc.)
• Support configuration and maintenance of post production and related software
• Document and escalate system bugs or failures to appropriate stakeholders or vendors
• Assist with media quality control checks and flag issues for resolution
• Provide support to editors and production teams for day-to-day technical needs
• Workflow Support & Optimization: Support the development and execution of efficient post-production workflows.
• Assist in maintaining and improving workflows based on established best practices
• Contribute to documentation including SOPs, user guides, and workflow diagrams
• Support implementation of workflow updates and process improvements
• Help maintain MAM metadata organization and naming conventions
• Assist in testing tools, integrations, and workflow enhancements
• Identify opportunities for increased efficiency and escalate recommendations
• Support communication of workflow updates to internal teams and vendors
• Training & User Support: Provide day-to-day support and guidance to internal teams and external partners
• Assist in onboarding users to post-production systems and workflows
• Provide basic training and support to editors, producers, and vendors
• Help develop training materials including guides and screen recordings
• Respond to user questions and troubleshoot common issues
• Support rollout of new tools, features, or updates
• Additional Responsibilities:
• Support cross-functional initiatives related to media systems and operations
• Take on additional tasks as needed to support the team

Benefits

• Medical, dental, and vision coverage
• Life insurance, disability, and 401(k) employer match
• Free snacks and drinks in-office
• Generous paid holidays and leave policies, including unlimited PTO
• Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees