Media Services Technician CL3

UMS • Orono, ME

35d • Onsite

About The Position

The University of Maine System Information Technology (UMS:IT) team is accepting applications for a Media Services Technician CL3 to join our team on the University of Maine campus. This team provides support for advanced classroom technology, web-based hybrid and remote learning classes, along with a variety of high-visibility campus-based events and conferences. This role plays a vital part in ensuring that seamless content presentations and technology interaction are achieved for instructors and hosts when delivering academic classes and campus-hosted events. Our Media Service Technicians are responsible for the operation, troubleshooting, and maintenance of many complex media, classroom, and event technologies, including some occasional equipment installations and removals..

Requirements

• High school diploma, or equivalent
• Two years of specialized training
• Three years of technology support experience
• Strong customer service and communication skills
• Proficiency with classroom media systems, signal routing, and AV software platforms
• Ability to work independently and manage complex technical tasks.
• Physical ability to lift up to 50 pounds and work in various campus environments.

Responsibilities

• Handle the management, maintenance, and operation of complex classroom technology systems.
• Provide administration of end-user aspects of distance learning and classroom technology software systems.
• Handle the configuration of complex signal diagnostic and measurement equipment.
• Provide advanced repairs and configuration of classroom technology systems and equipment.
• Handle the professional installation of permanent equipment and systems in classrooms and technology spaces.
• Design signal/control/media ingestion configuration for special events.

Benefits

• 13 paid holidays plus earned vacation and sick time
• Health, Dental, and Vision insurance
• Short-term disability insurance and employer-paid long-term disability insurance
• Employer-paid basic life insurance
• Tuition waiver program for employees and their dependents (spouse, domestic partner, and dependent children)
• 403(b) retirement plan with employer contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees