Media QA Technician

Midwest Tape•Holland, OH

9d•Hybrid

About The Position

For over 30 years, Midwest Tape has served libraries and their patrons with unparalleled access to the best content available in the media world. Our digital offering, hoopla Digital, combines the media and library expertise of Midwest Tape with the latest in web and mobile technology, delivering an all-in-one experience to the library world. As hoopla continues to grow on a global scale, we are expanding our team. At Midwest Tape, we know our people are the reason for our success. We value our employees and believe in empowering them to help them thrive. We offer competitive pay and benefits, a healthy work/life balance, and appreciation for a job well done. Position Summary: Conduct manual or automated Quality Assurance evaluation of all hoopla digital products. Identify, analyze, and document problems with content playback as discovered within QA process as well as those reported by patrons or customers.

Requirements

Excellent focus and strong attention to detail
Self-directed with the ability to work with minimal supervision and meet goals
Effective communication skills, both oral and written, including the ability to communicate technical issues
Experience of working both independently and in a team-oriented, collaborative environment.
Excellent computer skills, including but not limited to: Media Playback and Testing programs.

Nice To Haves

Associates or Bachelor’s Degree in related field.
0-2 years of experience quality assurance or relevant experience.
Working knowledge of digital media entertainment services
Familiarity with mobile devices such as Apple’s iPad/iPhone and Android smart phones/tablets.
General knowledge of digital compression formats/techniques

Responsibilities

Conduct QA evaluation of digital content on test programs, websites, and mobile devices for hoopla products that include: a. Audiobooks b. eBooks c. Comics d. Music e. Video
Review applicable reports and administrative tools for the following and work to correct deficiencies found: a. Missing digital media assets, artwork, or metadata b. Lendability and playability of content
Create and maintain databases of known problems.
Work cooperatively with others in the organization in problem identification and resolution
Troubleshoot content that has failed evaluation or that has been reported through patron errors.