Copy of Media Operations Support Analyst
About The Position
The Media Operations Support Analyst provides Level 1 (L1) enterprise support for NBCUniversal’s Technical Operations and Marketing Supply Chain platforms and workflows. This role requires a strong understanding of media asset management, content distribution, brand marketing, and post-production operations across broadcast, streaming, studio distribution, and marketing environments. Acting as a frontline partner to clients and internal stakeholders, the team ensures NBCUniversal’s tools and workflows meet the highest standards of productivity, reliability, and technical excellence across both domestic and international operations.
Requirements
- 3+ years of experience in post-production and/or media operations, or a degree/certification in Media or Communications.
- Experience using Media Asset Management (MAM) and Digital Asset Management (DAM) systems and workflows.
- Experience with media management platforms such as Interplay, DIVA, and Orangelogic.
- Strong understanding of video/audio codecs, file formats, camera formats, and resolutions.
- Experience with live records, routing, and transcodes using tools such as Grass Valley iControl, KVMs, DVS Venice, Florical, Telestream products, and both manual and automated ingest platforms.
- Knowledge of digital delivery methods including SFTP, Signiant Manager, Signiant Media Shuttle, and Aspera Console.
- Experience supporting on-prem and cloud-based storage environments, including such as AWS S3, Microsoft Azure, Azure Blob, Cloudian, Qumulo, Isilon, NAS, SAN, LTO, and archive systems.
- Proficiency with Microsoft Office applications.
- Exceptional attention to detail with strong organizational skills.
- Proactive, self-motivated, and able to work independently.
- Ability to prioritize workload and perform effectively in a fast-paced, high-pressure environment
- Must be willing and able to work on any shift including, overnights, swing or weekends in support of the 24/7 operation. Overtime may be required.
Nice To Haves
- Strong troubleshooting skills and a desire to learn and support new technologies.
- Experience with creative and post-production tools including Avid Media Composer, Adobe Premiere, After Effects, Photoshop, Cinema 4D, Maya, 3ds Max, Interplay Access, and MediaCentral Cloud UX
- Familiarity with support ticketing systems such as ServiceNow, Jira, or Zendesk
- Strong communication skills with the ability to collaborate across departments, clients, and vendors
- Experience with user and group management, including Active Directory administration
- Team-oriented mindset with a commitment to maintaining a positive and collaborative culture
- Works independently while maintaining team culture
Responsibilities
- Provide L1 support for NBCUniversal Media Operations and Marketing Supply Chain platforms, including fulfillment, editing, archiving, and asset review across cloud-based and hybrid environments
- Oversee and support the ingest, management, and archival of marketing assets within cloud-based Marketing Supply Chain systems
- Monitor fulfillment pipelines and proactively identify, troubleshoot, and resolve ingest, transcode, and delivery issues
- Support live and linear workflows, including routing, recording, and transcodes
- Facilitate user onboarding, training, and day-to-day platform support
- Partner with Engineering teams to properly escalate and track technical issues
- Initiate and manage outage bridges as needed, coordinating communications, mitigation efforts, and stakeholder updates
- Document issues, workflows, and resolutions to support operational excellence and continuous improvement
Benefits
- This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
