Media Operations Manager

Gen Digital•New York, NY

16h•Hybrid

About The Position

Management Expectations Partner with Media Ops Director on strategic Media Ops growth, achieving quarterly and annual goals, and overall process improvement. Hire, coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities. Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback. Foster a spirit of teamwork and unity amongst the Media Ops Team that allows for disagreement over ideas, conflict and quick conflict resolution, cohesiveness, support, and working effectively together to enable each employee to succeed. Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning. Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary. Campaign Management Data driven performance monitoring/optimizations based upon revenue goals, advertiser KPIs, GBR GPM Develop and refine Media Ops process while ensuring effective execution across Media Ops Specialists/Coordinators. Coordinate with Yield Analyst and Ad Operations for any campaign changes (pricing/budget updates, compliance updates, etc.) Coordinate with Product and Media Teams on testing to improve CTU/advertiser performance across publishers. Client performance optimization (offer row position, qualifier page, whole row clickable) Administrative ticketing via Salesforce and JIRA (i.e., rate updates, campaign pauses, budget updates, traffic increases/decreases) Maintain records in Salesforce to ensure publisher campaigns reflect the most accurate and up to date information.

Requirements

Minimum of 5 years of experience in revenue operations, digital advertising, ad operations, or a similar role, with a proven track record of driving revenue growth and optimizing advertiser performance.
Demonstrated leadership experience, including hiring, mentoring, and developing teams to achieve quarterly and annual goals.
Strong analytical and data-driven mindset, with proficiency in monitoring KPIs such as revenue goals, GPM, and advertiser metrics using tools like Salesforce, JIRA, and data visualization platforms.
Excellent communication and cross-functional collaboration skills, with experience coordinating across cross-functional teams including Ad Operations, Paid Media, Yield, Product, and Sales.
Familiarity with digital media ecosystems, including publisher partnerships, ad product testing, inventory management, and campaign optimization strategies.
Strategic thinker with a bias for action and passion for delivering results.

Nice To Haves

Experience in fintech

Responsibilities

Partner with Media Ops Director on strategic Media Ops growth, achieving quarterly and annual goals, and overall process improvement.
Hire, coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities.
Empower employees to take responsibility for their jobs and goals.
Delegate responsibility and expect accountability and regular feedback.
Foster a spirit of teamwork and unity amongst the Media Ops Team that allows for disagreement over ideas, conflict and quick conflict resolution, cohesiveness, support, and working effectively together to enable each employee to succeed.
Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
Data driven performance monitoring/optimizations based upon revenue goals, advertiser KPIs, GBR GPM
Develop and refine Media Ops process while ensuring effective execution across Media Ops Specialists/Coordinators.
Coordinate with Yield Analyst and Ad Operations for any campaign changes (pricing/budget updates, compliance updates, etc.)
Coordinate with Product and Media Teams on testing to improve CTU/advertiser performance across publishers.
Client performance optimization (offer row position, qualifier page, whole row clickable)
Administrative ticketing via Salesforce and JIRA (i.e., rate updates, campaign pauses, budget updates, traffic increases/decreases)
Maintain records in Salesforce to ensure publisher campaigns reflect the most accurate and up to date information.