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The Media Monitoring Analyst position is a full-time role that requires working weekend hours along with one weekday. This position is part of the Media Monitoring team, which operates as a center of excellence (COE) within the Chief Administrative Office (CAO) division. The primary responsibility of this team is to conduct risk monitoring and provide business intelligence reporting related to the banking and financial industry. This includes analyzing topics, trends, and insights from both social and traditional media that could impact the brand and business operations of the organization. As a Media Monitoring Analyst, you will be tasked with actively monitoring key themes and emerging topics relevant to the financial sector. You will research and escalate any risk-related topics to the appropriate issue owners and collaborate with business partners across the enterprise to understand their issues and priorities. This role requires you to work as part of a larger team, contributing to collaborative processes that lead to the creation of deliverables. You will prepare in-depth analyses of discussions surrounding various topics, products, and business lines as assigned. In addition to monitoring and analysis, you will be responsible for recognizing inconsistencies or inaccuracies in tools, data, and analytics. You will produce metrics from monitoring tools and export data as necessary to create additional visualizations. Adhering to departmental processes, guidelines, and quality assurance routines is crucial. Throughout the analytic process, you will connect key insights to business outcomes, working closely with internal business clients and external partners to ensure that findings are communicated effectively.
