Medford Branch Manager (Child Support Supervisor 1) - Division of Child Support

State of Oregon

1d•Onsite

About The Position

The Oregon Department of Justice’s Division of Child Support (DCS) is seeking a collaborative self-starter to join the management team as a Child Support Supervisor 1 in the Medford office. The successful candidate will work closely with another Child Support Supervisor to direct work, support branch staff in their work and to participate in the development of branch and program goals. This position plays a leadership role within the assigned office and represents the office in community, civic and intergovernmental activities. The program provides for the establishment of parentage and the establishment and enforcement of child support and health care obligations, as well as the accounting and distribution services. These activities have the dual benefit of helping families in need while also reimbursing money to the public treasury when child support is assigned to the state. Several federal regulations, state statutes, and administrative rules are used to accomplish these purposes, including administrative processes, judicial processes, interstate processes, and international agreements. In addition, this position serves as an entry-level manager in a DCS Field Operations office. This position supervises child support staff through the management of personnel, fiscal practices and operations of the teams assigned to the office. The Oregon Child Support Program, administered by the Division of Child Support, is part of the federal child support program, which is one of the top four anti-poverty programs in the nation. Become part of a program whose mission is supporting parents to support children. Your contributions will make a difference in the lives of Oregon’s most valuable resource—our children. Due to the nature of this role and training requirements this position will be required to work in person during the hours of 8 a.m.– 5 p.m., Monday through Friday, with an hour scheduled for lunch. When the 12-month trial service is complete and business needs allow, a hybrid work schedule will be evaluated.

Requirements

Three years of lead work, supervision, or progressively related experience. OR A Bachelor’s degree.
Finalists must pass a comprehensive employment reference check and fingerprint-based criminal background check.
A driver history check will be included for positions requiring state vehicle driving privileges. Adverse findings will be evaluated to determine eligibility for the position.

Nice To Haves

Ability to communicate at all levels of the organization effectively and professionally.
Experience assessing and coaching individuals to meet production and work quality goals.
Experience collaborating, teambuilding, troubleshooting, and implementing solutions to operational needs in a team environment.
Broad knowledge of or the ability to learn about various areas of the Oregon Child Support Program, including intergovernmental, finance, case management, enforcement, and establishment.
Ability to plan and perform assignments with minimal supervision.

Responsibilities

Work collaboratively as a Management Team with the other Child Support Supervisor (Child Support Supervisor 2) for the Medford office of Division of Child Support.
Provide supervision and leadership amongst the Medford office team by developing your team through coaching and maintained trainings.
Review and develop short-term and long-term goals for performance and measuring the outcomes.
Participate in the establishment and implementation of plans to meet the Division of Child Support Mission.
Offer advice, make recommendations, and provide guidance to overcome obstacles.
Participate in special projects as assigned.
Understanding the agency’s affirmative action goals and objectives.
Recognizing and championing the value of individual and cultural differences, and contributing to a work environment where individuals’ differences are valued.
Consistently treating colleagues, customers, and stakeholders/partners with dignity and respect.
Supporting outreach and diversity-related efforts in order to diversify the workforce.

Benefits

Permanent, full-time employment in beautiful Medford, Oregon.
Opportunity to expand your skills as a management professional.
Job satisfaction as part of a team whose mission is to work with Oregon’s government agencies to provide support and promote the well-being of Oregon children.
A workplace where individual contribution matters and is recognized, where creativity and accomplishment are rewarded.
Advancement opportunity within DOJ and other State agencies.
An agency committed to equal opportunity and workforce diversity.
Excellent medical, dental, and vision benefits.
Pension and retirement programs.
Vacation, sick leave, 11 paid holidays a year, and special days off.
The Public Service Loan Forgiveness (PSLF) provides public service employees with federal student debt forgiveness, in certain situations, after 120 qualifying monthly payments.
Full-time positions with the State of Oregon qualify for PSLF.