MedComm QA/Training Supervisor

Ohio Medical Transportation • Dublin, OH

63d • Onsite

About The Position

The MedComm QA/Training Supervisor is responsible for assisting the MedComm VP and MedComm Manager by providing leadership, mentorship, and oversite of the day-to-day functions and operations within MedComm. Concentrating on quality assurance, training, and onboarding, This will also include process improvement within MedComm and with the MedComm training/onboarding process. The MedComm QA/Training Supervisor will help ensure optimal performance of MedComm as well as maintaining high quality customer service. Responsibilities are accomplished and based on MedFlight's mission, vision, and values.

Requirements

• G.E.D. or High School Diploma required.
• Healthcare or EMS experience preferred.
• Bachelor's degree in a related field preferred.
• Certified Flight Communicator and/or CommLab simulation completion preferred or obtained within two years of hire.
• 3 years' experience as a Communications Specialist or 3 years' previous dispatching experience in a progressive communications center preferred.
• Minimum of two years of leadership (formal or informal) experience preferred.
• Embraces the fundamentals of Servant Leadership and Just Culture.
• Successful candidate is a collaborator, adaptable, able to influence key stakeholders, willing to solve problems, and initiative-taking.
• Requires demonstrated knowledge and proficiency in Microsoft Office programs, dispatch hardware and software and proven ability to develop and maintain database reports and spreadsheets.
• Requires excellent communication and people skills with all levels of staff.
• Requires demonstrated critical thinking skills necessary to be able to prioritize assignments.
• Ability to analyze data to identify trends and make recommendations to improve services.
• Demonstrates service-oriented skills by actively looking for ways to help people.
• Demonstrates solid judgement and decision-making skills by considering the relative costs and benefits of potential action to choose the most appropriate one.
• Excellent written and verbal communication skills.
• Ability to multi-task and manage multiple projects at one time.
• Ability to work well with all levels of staff.
• Ability to work in an unstructured, non-routine environment.
• Ability to work independently with minimal direction.
• Good planning and organizational skills.
• Ability to negotiate effectively.

Responsibilities

• Interact with other department supervisors and dispatching clients to develop, implement, and maintain necessary reports and documentation to be compliant with established operational goals and objectives.
• Maintain situational awareness and mitigating issues as they occur.
• Lead and direct air and ground Communication Training Officers in the most effective, efficient, and professional manner.
• Model Servant Leadership and Just Culture philosophy.
• Will provide support 24/7 to MedComm staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED