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The Medcom Specialist at New River Valley Medical Center's Emergency Department is responsible for coordinating communications within the ED. This role involves managing telephone and radio call intake, ensuring efficient EMS assignments, and facilitating communication among various stakeholders to support quality patient care and customer service. The specialist will handle inbound EMS calls, prioritize communications based on urgency, and maintain the EMS drug box inventory. Additionally, the position requires participation in performance improvement activities and cost containment measures.