Mechanical Technical Representative - Day Shift (CRC)

Bombardier•Wichita, KS

About The Position

At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together. Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

Requirements

You have comprehensive technical knowledge and experience of aircraft systems for the Learjet, Challengers and Global aircraft
You have leadership capabilities and quick decision making and resolution skills
You have a college diploma in aircraft maintenance or equivalent work history
You have the ability to lead/manage a team of 6 to 10 employees, as required
You must be available for off-site assignments on short notice (10%)
You are comfortable using MS Office Programs
You have a minimum of ten (10) years’ experience in problem solving in aircraft maintenance/manufacturing environments
You are customer focused and have strong communication skills

Nice To Haves

You have an AME license or equivalent (an asset)

Responsibilities

Lead meetings with other internal and/or external resources to resolve issues affecting the return to service of the aircraft.
Prepare accurate, complete, and concise technical reports and correspondence.
Support Business Aircraft customers and Field Service Representatives by troubleshooting, providing technical guidance and making technical recommendations on aircraft systems.
Provide executive summaries on high visibility AOG aircraft
Create performance matrix including KPI’s to drive performance in the team
Ensure quality feedback loop is completed when issues are found in the field
Provide direction to technical representative on the team when complex troubleshooting is required to return aircraft to service
Perform monthly quality reviews of case handling and phone interactions for the team