MECHANICAL SYSTEMS ENGINEER

INTELLIHOT INC•Vernon Hills, IL

1d•$65,000 - $75,000•Onsite

About The Position

The Mechanical Systems Engineer (MSE) requires knowledge of mechanical systems, electrical systems, potable water plumbing components, controls, assembly, and fabrication of Intellihot products. This position will provide system level technical support to customers and dealer/contractor network personnel to troubleshoot and resolve product performance issues.

Requirements

Education Requirement: BS in Mechanical Engineering or equivalent experience (3-5 years).
Excellent “hands-on” approach to problem solving.
Excellent verbal and written communication skills.
Working knowledge of Windows OS, iOS and Android.
Microsoft Word, Excel and PowerPoint.
Travel Requirements: < 10%
Customer Focused
Communication
Problem Solving
Patience
Organization Skills
Take ownership
Self-Taught

Responsibilities

Provide system level technical support to customers and dealer/contractor network personnel via phone/email.
Be an expert to analyze the connected Intellihot products and offer technical support to resolve issues.
Evaluate and escalate cases to team lead as needed.
Participate in periodic training sessions when needed.
Recommend changes to the team lead based on field issue cases you deal with to improve product quality and resolve various ongoing problems.
Recommends improvements to technical service documents, manuals, troubleshooting guides, and startup procedures.
Assist with sizing and applications requests if needed.
Participate in weeknight/weekend/holiday after hours call rotation
Perform other duties as assigned