Mechanical Support Representative

Love's • Village, OK

2d

About The Position

Welcome to Love's Our Truck Care Operations Support team is looking for a Mechanical Support Representative to provide exceptional customer service and Roadside Service dispatch. Mechanical Support Representative will be instrumental in creating an environment of service excellence that transcends service levels commonly experienced in the industry. Fast-paced, high service environment where business is conducted with integrity and in a positive, respectful, and timely manner.

Requirements

• HS Diploma or equivalent required
• 2-3 years Call Center and Customer Service Experience
• Microsoft Office knowledge
• Customer Service Software
• 30+WPM
• Excellent verbal and written communication skills
• customer focused
• ability to learn quickly
• strong time management skills
• team player
• attention to detail
• ability to resolve conflicts and diffuse situations
• thorough follow-up
• ability to multitask

Nice To Haves

• Previous experience with tire care or roadside service is a plus

Responsibilities

• Provides the highest quality customer experience and exceeds expectations of internal and external customers by handling all questions, complaints, and inquiries with the highest degree of courtesy and professionalism.
• Utilize proprietary and non-proprietary software to dispatch, track, and follow up on roadside service calls for Love's Tire Care customers via retail sales as well as national accounts.
• Creatively solves customer issues and provides resolutions to the customer's satisfaction.
• Escalates issues as needed to the appropriate individuals or departments.
• Detailed documentation of customer incidents and resolutions in case records, emails, etc. in a proficient, accurate, and timely manner.
• Follow-up of customer cases and escalations to management, other departments, customers, etc. and posts resolutions to case records.
• Achieves phone management metrics as determined for Tire Care and Roadside Dispatch Center Representatives.
• Performs project functions for the team such as support functions, etc.
• Other duties assigned as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees