Mechanical Service Writer

Snider Fleet • Raleigh, NC

77d

About The Position

Snider Fleet Solutions is one of the largest commercial tire dealers and retread service providers in the nation. We are recognized as an industry leader for providing innovative outsourcing alternatives to both single truck customers and large multi-location trucking fleets. In addition to in-shop services, we also offer 24/7 emergency roadside assistance. Youll be working with people who put everything theyve got into their jobs. Because they love what they do and they love being on a winning team. We go the extra mile in everything we do.

Requirements

• Associate's Degree in Business or other related fields; four-year degree preferred and/or equivalent work experience.
• At least 2 years' experience within the industry or a related management position.
• Ability to pass background check and drug screen.
• Strong organizational and time management skills, as well as close attention to detail.
• Complete understanding of VMRS codes and TMC recommended practices.
• Strong skills in Microsoft Office (Outlook, Word, Excel, & PowerPoint) and the ability to learn and operate other software (AS400, SAP, BTN, etc.)
• Superior customer service and communication skills (both written and verbal).
• Ability to use all necessary office equipment, scanner, facsimile machines, calculators, postage machines, copiers, etc.
• Understanding of invoicing and billing procedures.
• Sensitivity to all confidential matters.
• Reliable and dependable with self-initiative.
• Ability to work effectively as a team member and independently with minimal supervision.
• Ability to learn quickly and take on new responsibilities.
• Proficient with 10-Key.
• Ability to interact with all levels within the organization and client base.
• Ability to understand and meet month-end, quarter-end, and year-end deadlines.
• Ability to work overtime based on branch or department needs.
• Understanding of industry standards and practices in accomplishing these standards.
• Ability to multi-task, work effectively under pressure and time constraints.
• Analytical skills, including research, ability to interpret data, and ability to analyze information.
• Ability to train and coach in administrative practices.
• Familiarity with Paylocity is a plus.
• Supplier specific product knowledge.

Responsibilities

• Estimating service tickets
• Ordering parts
• Processing and making returns
• Customer support
• Direct communication with technicians, customers, and vendors
• Adherence to all safety programs
• Assist in service billing

Benefits

• Paid Time Off (PTO) personal, holiday, sick and vacation
• Career advancement opportunities
• 401(k) retirement planning
• Profit sharing
• Medical
• Dental
• Vision
• Employer-Paid Life
• Employer-Paid Short Term Disability
• And More

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Support Activities for Transportation
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees