Mechanical Service Coordinator / Dispatcher

Comfort Systems USA

94d

About The Position

We are seeking a detail-oriented and highly organized Mechanical Service Coordinator / Dispatcher to join our team. This role is part of a team of 3 dispatchers that are essential in ensuring efficient scheduling and coordination of service calls for our team of 50 field representatives. The ideal candidate will have strong communication skills, a technical understanding of mechanical systems, and the ability to manage multiple tasks in a fast-paced environment.

Requirements

• High school diploma or equivalent; additional technical training or certifications in mechanical services is a plus.
• Proven experience in a dispatcher or service coordinator role, preferably in the mechanical or HVAC industry.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Ability to successfully work autonomously and in group environments, with minimal supervision.
• Excellent verbal and written communication skills.
• Problem-solving skills with a customer-focused mindset.

Responsibilities

• Coordinate and schedule service appointments for technicians based on customer needs and technician availability.
• Prioritize service requests and ensure timely dispatch of technicians to maximize efficiency.
• Serve as the primary point of contact for customers, addressing inquiries, providing updates, and ensuring high levels of customer satisfaction.
• Gather necessary information from customers to accurately assess service needs.
• Maintain clear communication with technicians to relay job details, changes in schedule, and customer feedback.
• Work closely with management to optimize service operations and implement best practices.
• Maintain accurate records of service calls, technician assignments, and customer interactions using COINS.
• Prepare and submit reports on service performance and technician productivity.
• Stay informed about company products and services to effectively communicate solutions to customers.

Benefits

• Competitive salary and benefits package
• Opportunities for professional development and training
• A supportive team environment
• Opportunity to work for a nationally known, publicly traded company, Comfort Systems USA

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED