This position involves providing technical assistance and troubleshooting/repair of SEW-EURODRIVE mechanical equipment which may include frequent travel to customer sites.
Receive and execute customer requests for mechanical field service primarily in the Southeastern US, but other locations in the US sales territory as well.
Generate field service reports and order documentation for associated field service trips.
Assist customers with general technical inquiries.
Evaluate electromechanical products returned for warranty analysis, document inspections/complaints, generate reports, and administer warranty decisions in accordance with SEW-EURODRIVE established procedures.
Assess each situation and do not perform any tasks which s/he feels is unsafe, on which s/he has not received training, or engage in any unsafe work practices. Report any unsafe condition to his/her manager.
Ability to troubleshoot and repair SEW-EURODRIVE electromechanical products.
Ability to read and understand parts lists, catalogs, price books, general factory instructions, and SEW-EURODRIVE quality procedures.
Must be able to prioritize and manage time effectively.
Ability to travel up to 50%.
Medical Insurance - Includes Medical, Dental, Vision, Audio, and Prescription Drug coverage + $125 annual reimbursement for purchase of eligible vitamins & minerals
Life Insurance worth 2.5 times annual base pay. Includes Accidental Death & Dismemberment
Disability - Includes both Short Term Disability and Long Term Disability
Flexible Spending Account (FSA) for Medical and/or Dependent Care made available annually during open enrollment
Timely Evaluations with potential for a pay increase - New Employees are evaluated every six months for the first two years then annually thereafter
Paid Vacation - 2-weeks of vacation accrual per year to start, which increases after five years and ten years of service
Holiday Pay - Twelve (12) paid holidays per year
Retirement Benefits - Includes 401(k) with Profit Sharing Contribution and 200% Company Match on the first 3% that you defer to your 401K account
Additional Paid Time Off (PTO) for hourly positions - Unused time is paid out annually
Paid Parental Leave - To assist and support new parents with balancing work and family matters
Onsite Clinic Services - On location medical services by licensed providers at no cost to employees