Mechanical Desk Engineer (Orlando) - Mobility Customer Services
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About The Position
Siemens Mobility, Inc. is seeking a Mechanical Desk Engineer to join our Mobility Customer Services team in Orlando, Florida. This role is pivotal in supporting our long-term maintenance contract for a fleet of high-tech rolling stock, specifically Tier 4 compliant high-horsepower locomotives and elegant coaches that provide a premium customer experience. The trains operate on a route from Orlando to Miami at speeds of up to 125 mph, seven days a week. As a Mechanical Desk Engineer, you will be the first point of contact for train crews facing issues with locomotives or coaches, providing 24/7 support via radio or phone. Your expertise will be crucial in troubleshooting problems and guiding on-train staff through critical situations to minimize service delays. In this role, you will assist with operational questions and troubleshooting, develop action plans, measure and analyze results, and initiate corrective actions to continuously improve processes. You will maintain a close working relationship with our customers, conduct fault trending and analysis, and write service bulletins to communicate important information. Your ability to stay calm in complex and time-critical situations will be essential as you lead problem-solving efforts and utilize remote data from fleet monitoring systems to support your decisions. This position requires a Bachelor's degree in Engineering or equivalent technical experience, along with experience in operating rolling stock and maintenance. You will need to be familiar with the Federal Railroad Administration (FRA) regulations and possess strong interpersonal skills to collaborate effectively with various stakeholders. A proactive approach to continuous improvement and a willingness to develop deep technical knowledge about our Venture Coaches and Charger Locomotives will be key to your success in this role.
