Mechanical Claims Adjuster

GWC Warranty • Ponte Vedra, FL

364d

About The Position

APCO Holdings is looking for a Claims Adjuster who can handle and process Automotive Mechanical Breakdown claims within an office environment. In order to be successful in this position strong customer service and vehicle mechanical skills are necessary. Successful Adjusters have several opportunities for career progression, including increase in compensation and responsibility.

Requirements

• High school diploma or equivalent
• Knowledge of mechanical systems including repairs, parts, and labor.
• Ability to diagnose mechanical issues based on the complaint, cause, and correction provided.
• Strong communication and interpersonal skills
• Proficient in typing, using computer systems, and software applications
• Detail-oriented and organized
• Able to work independently and as part of a team
• Flexible and adaptable to changing work environment and customer needs

Nice To Haves

• ASE or Manufacturer certification is a plus, but not required

Responsibilities

• Check each claim for coverage by verifying contract information, recalls, claims history, cause and extent of failure, service history, other warranties, etc.
• Approve the appropriate repair for covered claims based on contract terms and conditions.
• Accurately calculate repair costs by working closely with repair facilities.
• Apply contract terms, conditions and coverage to all claims.
• Negotiate prices for labor and parts as needed.
• Approve or decline repairs, towing, lodging and rental according to contract language.
• Document each claim clearly and consistently.
• Monitor call queues and while managing your time effectively to be available for customers.
• Handle customer issues/concerns/complaints in a timely manner.
• Utilize flat-rate manuals to verify parts and labor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED
• Number of Employees: 51-100 employees