Mechanical Claims Adjuster - RV

AUTOMOBILE PROTECTION CORPORATION • Nocatee, FL

3d

About The Position

At APCO Holdings, home to trusted brands like EasyCare, GWC Warranty, and National Auto Care, we’re redefining the protection industry through trusted products, exceptional service, and people who care deeply about doing what’s right.

Our RV Mechanical Claims Adjusters are the engine that keeps our promise of service excellence running. In this role, you’ll combine your RV mechanical know‑how and customer service skills to help owners get back on the road (and campsite) quickly—delivering the peace of mind our partners and customers expect.

Requirements

• High school diploma or equivalent (ASE, RVTI, or Manufacturer certifications are a strong plus).
• Hands-on RV technical knowledge—you understand how RV house and chassis systems work together and can read/interpret diagnostics and repair recommendations.
• Experience in RV service, warranty, or claims (e.g., RV service advisor/manager, technician, warranty administrator, or claims adjuster).
• Familiarity with common RV brands and components and typical failure modes.
• Strong communication, negotiation, and problem‑solving skills with a customer‑first mindset.
• Computer proficiency and comfort working in a fast‑paced, metric‑driven environment.

Nice To Haves

• RVTI Level 1–3, ASE (A-series, T-series), or OEM chassis certifications.
• Experience with motorhome chassis (Ford, Freightliner, Spartan) and towable systems (axles, hubs, frames).
• Knowledge of extended service contracts and warranty adjudication best practices.

Responsibilities

• Review and verify RV mechanical breakdown claims for coverage, service history, and eligibility across motorized and towable units (Class A/B/C motorhomes, fifth wheels, and travel trailers).
• Evaluate component failuresacross RV systems, including: Chassis/Powertrain: gas & diesel platforms (e.g., Ford, Freightliner, Spartan), steering/suspension, braking. House Systems: 12V DC/120V AC electrical, inverters/converters, solar/charging, multiplex wiring, generators. HVAC & Appliances: roof A/Cs, furnaces, water heaters, ranges/ovens, refrigerators (absorption/compressor). Plumbing & LP: fresh/gray/black water systems, pumps, valves, LP regulators & lines. Coach Features: slide-outs, leveling systems, awnings, seals, roofs, windows, and entry steps.
• Collaborate with repair facilities—dealerships, independent shops, and mobile RV technicians—to approve covered repairs and negotiate fair parts and labor using appropriate documentation and diagnostic findings.
• Apply contract terms accurately to determine coverage, depreciation, betterment, and deductibles.
• Calculate repair costs and authorize appropriate procedures (repair vs. replace) based on failure mode, OEM guidance, and safety considerations.
• Communicate decisions clearly and empathetically, ensuring owners, service writers, and technicians understand next steps.
• Manage your call queue efficiently while maintaining detailed, accurate claim documentation in our systems.

Benefits

• Competitive compensation and career advancement opportunities.
• Comprehensive benefits package.
• Supportive, team‑oriented culture.
• The opportunity to work with industry‑leading protection brands.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED