Mechanical Breakdown Adjuster
About The Position
The purpose of this role is to utilize standardized procedures in adjudicating mechanical breakdown claims. Answer telephone calls from repair facilities and customers holding a service contract or policy to answer questions, giving instructions and obtaining information to complete the claims adjudication process. Determine if there is coverage in adjusting a claim by using and interpreting the terms and conditions of a service contract or policy. Ensure the cost effectiveness of adjudicating a claim by being able to negotiate parts and labor and possibly resourcing parts to assist the company in and meeting our customer needs and our obligations for both our RV and Automobile customers. Work schedule: This position is in a call center environment. During training work hours will be 8:00 am to 4:00 pm MT. After training hours will be 9:00 am to 5:00 pm, 9:30 am to 5:30 pm, or 10:00 am to 6:00 pm MT, depending on the business needs. There will be opportunity for earlier shifts depending on performance and business needs.
Requirements
- 2 years relevant experience
- Must be able to acquire state adjuster licenses for assigned states
Nice To Haves
- National Institute for Automotive Service Excellence (ASE) certification
- A Claims Adjusters license from any state
- Basic knowledge of Microsoft Office Suite applications, including Outlook, Word and Excel
- Working knowledge of mechanical failures and repairs
- Basic knowledge of material damage estimating processes, systems and requirements
- Basic understanding of claims department processes and procedures
- Basic understanding of insurance policy and contract language
- Basic knowledge of claims legal regulations and processes
- Spanish or French speaking a plus.
- Secondary school certification.
- Valid Driver's License.
Responsibilities
- Provide timely, personalized and quality customer service to both internal and external customers
- Determine validity and adequacy of dealer repair orders and loss reports, ensure parts and labor charges are accurate and reasonable
- Enter information into claims software to document claim and verify parts and labor pricing, and to adjust and settle claims
- Respond to inquiries from customers according to the terms and conditions of the policy
- Provide accurate and timely information to internal and external stakeholders by utilizing subject matter expertise on policies
- Collaborate with team by escalating issues to upper-level claims professionals to facilitate the accurate assessment of complex exposures
- Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
Benefits
- Hybrid Working - a mix of working from home and in the office
- 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
- Competitive 401(k) program with company match up to 8%
- Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
- Tuition Reimbursement for professional certifications, and continuing education
- Employee Network and Community - QBE actively supports six Employee Networks, and many ways to give back to your community
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Insurance Carriers and Related Activities
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
