Mechanical Application Engineering and Technical Support Manager

Watts Water•North Andover, MA

1d•Hybrid

About The Position

We’re Watts. Together, we’re reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource. What we do: For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead. Scope of Position Watts Water Technologies, a top global provider of water solutions, seeks an experienced Applications Engineering and Tech Support Manager to lead our dynamic team. This role will play a critical role in ensuring the successful support for quotations of our configured products in the water sector, such as ACVs, HVAC, floor heating, and others. Your technical knowledge will also be leading the technical support team for the configured products and other core Watts product lines. Your expertise in mechanical engineering, combined with your leadership skills, will drive growth, efficiency, and exceptional customer experiences. This position is responsible for the supervision of the technical customer support team and application engineers. This position reports to the Director of Commercial Operations.

Requirements

Bachelor's degree in Mechanical Engineering or related field.
7+ years of experience in applications engineering, with a track record of successful project management.
2+ years of leadership experience and team management skills.
Experience on product design related to water flow, pressure, and temperature, such as ACV, floor heating, and piping systems
Excellent communication and interpersonal skills to communicate to C-level executives.
Ability to understand and communicate complex technical concepts to both technical and non-technical stakeholders.
Experience in customer-facing roles and a strong customer-focused mindset.
Experience with CPQ or quotations processes, concepts, tools, and technologies; SAP ideal.
Knowledge of PowerBI and/or Excel for data analytics
Ability to adapt to a hybrid work environment.
Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.
Punctuality and dependability.
Ability to be flexible and adapt to changing work priorities and stressful conditions.
Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
Maintain productive and collaborative relationships with other Watts employees.
Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.
Specific physical abilities required for this position include, but are not limited to: Ability to remain seated at a desk or workstation for extended periods. Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods. Ability to physically move around the office, organize or transport files, packages, or other office-related materials. Ability to read documents, use a computer, and perform data entry tasks. Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls. Ability to operate standard office equipment such as computers, printers, phones, and copiers. Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.

Nice To Haves

A master’s degree is a plus.

Responsibilities

Team Leadership: Manage and mentor a team of applications engineers and technical support team, ensuring their professional growth and alignment with organizational goals.
Collaborate with cross-functional teams, including IT, sales, and product development, to achieve seamless project execution.
Product Configuration and Customization: Leverage your mechanical engineering background to understand and configure our water sector products according to customer requirements.
Ensure accurate and efficient customization of our solutions, meeting client specifications while maintaining quality standards.
Customer Interaction: Engage directly with customers to understand their needs, provide technical guidance, and address any inquiries or concerns.
Build strong relationships with clients, ensuring their satisfaction throughout the project lifecycle.
Efficiency and Process Improvement: Optimize processes related to product configuration, deployment, and support.
Implement best practices to enhance efficiency, reduce lead times, and improve overall customer experience.
Quality Assurance and Compliance: Oversee quality control processes, ensuring that configured products meet industry standards and regulatory requirements.
Collaborate with engineering teams to resolve any technical issues promptly.
Project Management: Coordinate project timelines, budgets, and resources to meet deadlines.
Monitor progress, identify risks, and implement corrective actions as needed.