Mechanic/Tool Technician - Opening

Lowe's Companies, Inc.

85d

About The Position

All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need. As a Mechanic/Tool Technician, this means: Being friendly and professional, and engaging Pro and DIY customers to help with project needs and answer questions. Ensuring merchandise is accurately accounted for, handled, and ready for customer pick-up. Communicating and demonstrating, when possible, the safe operation of the rental and shop tools. Mechanic/Tool Technicians are responsible for the evaluation and repair of small engines, outdoor power equipment and handheld electrical devices. This position makes equipment recommendations and ensures that units are maintained including but not limited to; fuel systems, electrical systems, hydraulic systems and propane systems. Technicians will be expected to provide service to store customers in Tool Rental which includes writing customer contracts and invoices for equipment rental and tool repairs, checking to make sure tool is operating properly and demonstrating its proper use (as needed). In addition to supporting customer rental needs, they are also responsible for the day-to-day operation and maintenance of equipment in the tool rental department. Technicians must have a thorough knowledge of all rental and shop tools and must effectively manage the rental and shop tool inventory by maintaining the rental and shop tools and repairing them as necessary.

Requirements

• High School diploma or GED equivalent.
• 2 years of experience in small engine repair, which can include apprenticeships or on-the-job training.

Nice To Haves

• Certification, Diploma, or associate degree in small engine repair, electronic equipment technology, or electrical engineering technology.
• 1 year of retail experience identifying and selling products based on customer needs.
• 1 year of retail experience providing customer service and resolving customer issues.
• 1 year of retail merchandising experience, including stocking and maintaining signage.
• 1 year of retail experience in related department (e.g., hardware, plumbing, electrical, lawn and garden).
• 1 year of experience in a customer service position at a home improvement or hardware retailer.
• 1 year of experience working in any department at a Lowe's retail store.

Responsibilities

• Deliver quality customer service while maintaining a clean and safe store.
• Engage with Pro and DIY customers to assist with project needs and answer questions.
• Ensure merchandise is accurately accounted for and ready for customer pick-up.
• Communicate and demonstrate the safe operation of rental and shop tools.
• Evaluate and repair small engines, outdoor power equipment, and handheld electrical devices.
• Make equipment recommendations and ensure maintenance of units.
• Provide service to store customers in Tool Rental, including writing contracts and invoices.
• Check and ensure tools are operating properly and demonstrate their use.
• Manage the rental and shop tool inventory, maintaining and repairing tools as necessary.

Benefits

• Exceptional benefits and opportunities to grow skills.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees