MEBS Flex Account Manager

Marsh McLennan • Little Rock, AR

11d • Hybrid

About The Position

Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drives our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Flexible Benefits Relationship Manager at Marsh McLennan Agency (MMA). Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MRSH). A day in the life. As our McGriff Flexible Benefits Client Relationship Manager on the MMA National team, you’ll lead the management of an established client portfolio to ensure consistent delivery of contractual obligations and service excellence. Reporting to the Client Service Operations Manager and supporting the New Client Implementation Team to ensure excellent support for new and existing clients. Preference given to candidates living in Mountain and Pacific Standard Time zones.

Job Duties: Initiate and manage end-to-end tasks associated with the new client implementation and onboarding. Exhibit ownership of the implementation experience and client satisfaction throughout the onboarding process. Coordinate and facilitate meetings related to new client onboarding to include sales discovery, software demonstrations, plan setup and training. Build and maintain strong relationships with key internal partners in Relationship Management, Sales, Systems Operations, Treasury and Claims Administration. Additionally with all external Broker partners and Account Managers. Utilize MS Office tools to document scope, meeting agendas/notes and project plans. Track and report progress of implementation progress. Keeps abreast of current trends, Internal Revenue Service (IRS) and Department of Labor (DOL) regulations and pronouncements and communicates these changes to the staff to promote knowledge. Responsible for adhering to standard operating procedures and processes to assure the highest quality product, development of staff through training and ongoing support involving record keeping and computer technology. Bring forward suggestions for organizational improvement. Attend seminars, classes and carrier meetings to keep abreast of new products available for Clients and acquire expertise in legislative changes, as opportunities occur. Support overall MEBS revenue and retention goals. Other duties and responsibilities as requested by management.

Requirements

• Knowledge of Flexible Benefits Client account management experience.
• Strong client relationship skills with excellent communication, service orientation, cooperation, and tact to resolve issues.
• Proven sales and upselling abilities within related industries.
• Demonstrated responsiveness, urgency, and professionalism.
• Positive and enthusiastic attitude.
• Proficiency in Microsoft Office Suite and Adobe.
• Ability to travel occasionally for benefit fairs, conferences and educational events.

Nice To Haves

• Account Management

Responsibilities

• Independently manage daily tasks and projects to maintain and enhance client satisfaction.
• Oversee client renewals, servicing, and potential terminations, ensuring all plan documentation, system records, and checklists are accurate and up to date.
• Manage client renewal processes by analyzing coverage needs and pricing, providing informed recommendations.
• Stay informed on IRS and Department of Labor regulations and industry trends, communicating updates to the team to foster knowledge sharing.
• Ensure adherence to standardized procedures and processes to deliver high-quality outcomes, support staff development through training, and maintain accurate record-keeping and technology use.
• Review and audit staff work for timeliness, quality, compliance, and system efficiency, proposing improvements as needed.
• Conduct audits of record-keeping systems and third-party card vendor systems.
• Address client and teammate inquiries related to administration, billing, claims, and problem resolution.
• Build and maintain strong client relationships, actively managing issues to retain clients, including coordination with other McGriff offices.
• Mentor and train teammates to promote effective service delivery.
• Provide administrative support for special projects and the development of new services as assigned.
• Participate in seminars, training, and carrier meetings to stay current on products and legislative changes.
• Support overall TPA practice revenue and client retention objectives.
• Initiate and manage end-to-end tasks associated with the new client implementation and onboarding.
• Exhibit ownership of the implementation experience and client satisfaction throughout the onboarding process.
• Coordinate and facilitate meetings related to new client onboarding to include sales discovery, software demonstrations, plan setup and training.
• Build and maintain strong relationships with key internal partners in Relationship Management, Sales, Systems Operations, Treasury and Claims Administration. Additionally with all external Broker partners and Account Managers.
• Utilize MS Office tools to document scope, meeting agendas/notes and project plans.
• Track and report progress of implementation progress.
• Keeps abreast of current trends, Internal Revenue Service (IRS) and Department of Labor (DOL) regulations and pronouncements and communicates these changes to the staff to promote knowledge.
• Responsible for adhering to standard operating procedures and processes to assure the highest quality product, development of staff through training and ongoing support involving record keeping and computer technology.
• Bring forward suggestions for organizational improvement.
• Attend seminars, classes and carrier meetings to keep abreast of new products available for Clients and acquire expertise in legislative changes, as opportunities occur.
• Support overall MEBS revenue and retention goals.
• Other duties and responsibilities as requested by management.

Benefits

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid Work
• Charitable contribution match programs
• Stock purchase opportunities
• health and welfare benefits
• tuition assistance
• 401K savings and other retirement programs as well as employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees