Meat Assistant Department Manager

Hy-Vee, Inc.•Chariton, IA

1d•Onsite

About The Position

The Assistant Meat Department Manager at Hy-Vee is responsible for providing prompt, efficient, and friendly customer service. This role assists the Department Manager in presenting the freshest, most innovative, and best quality products at a competitive retail price to customers. Core competencies include fostering partnerships, demonstrating a growth mindset, being results-oriented, customer-focused, and maintaining professionalism. The position involves direct customer interaction, ensuring department standards are met, managing product freshness and rotation, preparing cutting lists, offering meal solutions, handling customer issues, conducting cutting tests, ordering new items, ensuring proper temperatures and storage, and training new employees. It also requires understanding and practicing proper sanitation procedures, maintaining a clean work area, and adhering to company guidelines related to personal hygiene and dress.

Requirements

Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Ability to do arithmetic calculations involving fractions, decimals, and percentages.
Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.
High School or equivalent.
Computer meat program.
Hy-Vee food safety training.
Cornell Home Study food safety course (Effective 03/07/96).

Nice To Haves

Over one year of related work experience preferred.
Dale Carnegie is encouraged.

Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, and performing other tasks in every way possible to enhance the shopping experience.
Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Ensures department standards are met.
Reviews the status and appearance of product for freshness and pulls by stale date.
Ensures display case product is rotated and replenished.
Prepares cutting lists for case fills.
Offers meal solutions, and gives advice on preparation to customers.
Handles and satisfies customer issues.
Conducts cutting tests.
Orders new items (not strictly replenishment).
Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.
Trains new employees.
Tenderizes, grinds, and cuts merchandise.
Understands and practices proper sanitation procedures and ensures the work area is always clean and neat, and maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Assumes management duties in absence of Department Manager.
Wraps, weighs, and labels product.
Performs cleaning in the department.
Provides input on goals and pricing.
Assists in other areas of store as needed.
Performs other job related duties and special projects as required.
Instructs, assigns, reviews and plans work of others.
Maintains standards, coordinates activities, and allocates personnel.