Measurement & Service Technician

Joyce Windows, Sunrooms & Baths • Berea, OH

8h

About The Position

Position Overview Joyce Factory Direct is hiring a Bath Measurement & Service Technician (W2) to support residential bath remodeling projects primarily in the Cleveland market, with travel to the Pittsburgh market 1–2 days per week as needed. This is a hands-on, field-based role responsible for taking final jobsite measurements, confirming that the sold scope of work is feasible, creating material lists, and completing post-install service and warranty work. This position is expected to transition into a Cleveland-only role as the Pittsburgh market grows and can support a full-time technician locally. The ideal candidate has bath remodeling experience, strong attention to detail, and the ability to work independently while delivering a professional, customer-focused experience. Compensation W2 employee position with consistent, year-round work Hourly rate commensurate with experience Overtime opportunities when available Steady workload with predictable scheduling Schedule Monday through Friday Daytime hours with flexibility based on customer appointments Very occasional Saturdays based on workload or customer needs Benefits Health, Dental, and Vision Insurance 401(k) with a 25% uncapped company match Paid training and skill development Consistent work and stable scheduling 90-day bonus or raise eligibility based on performance and reliability Employee discounts on home improvement services Employee Referral Bonus Program

Requirements

• Bath remodeling experience (preferably acrylic shower systems)
• Basic plumbing knowledge and troubleshooting ability
• Ability to professionally apply caulking and perform finish work
• Strong attention to detail and organization
• Good communication and customer service skills
• Self-motivated and able to work independently
• Reliable transportation and strong attendance
• Ability to travel to Pittsburgh 1–2 days per week as needed

Responsibilities

• Schedule and route measurement and service appointments
• Visit residential job sites to take accurate final measurements
• Review contracts with customers to confirm scope and specifications
• Verify that the sold scope of work can be completed as designed
• Create and submit job-related material lists
• Perform service and warranty work on completed installations
• Adjust shower doors, re-caulking, and finish repairs
• Troubleshoot and repair basic shower and bath plumbing issues
• Communicate professionally with homeowners and internal teams
• Document jobsite findings and updates accurately

Benefits

• Health, Dental, and Vision Insurance
• 401(k) with a 25% uncapped company match
• Paid training and skill development
• Consistent work and stable scheduling
• 90-day bonus or raise eligibility based on performance and reliability
• Employee discounts on home improvement services
• Employee Referral Bonus Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed