Meals Program Supervisor

Insight Housing•Berkeley, CA

About The Position

Under the supervision of the Meals Program Manager, the Meals Program Supervisor is responsible for the day-to-day supervision of kitchen staff and operations, including overseeing and actively participating in meal preparation and service across Insight Housing’s Meals Program sites. This includes serving the Hope Center’s Men’s Shelter, Veterans Transitional Housing, and Community Meals Program, as well as the Dwight Way Center’s Women’s Shelter, Veterans Transitional Housing program, and Board & Care. The Supervisor will directly supervise Cook and Kitchen Assistant staff while maintaining an equal role in hands-on cooking and kitchen operations. This exempt, supervisory role that includes formal staff oversight and administrative accountability.

Requirements

Knowledge of food safety procedures and possession of CA Food Handler’s Certification (or ability to obtain upon hire).
Ability to complete CPR/First Aid Training.
At least 3 years of food preparation or cooking experience in a restaurant, institutional, or group setting.
At least 1 year of supervisory or lead experience in a kitchen or food service environment.
Commitment to serving individuals experiencing homelessness.
Understanding of and sensitivity to issues related to homeless, low income, mentally disabled, and chemically dependent persons. Lived experience strongly preferred.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) or equivalent; computer skills required.
Ability to interact in a supportive and professional manner with staff and program participants of diverse cultural and economic backgrounds.
Ability to provide good customer service.
Communicate effectively and maintain a calm demeanor in stressful situations.
Capable of working independently and as part of a team.
Good written and oral communication skills.
Good interpersonal and crisis intervention skills with a can-do and flexible attitude.
Ability to work well under high pressure.
Ability to maintain professional conduct, attitude, and appearance at all times.
This position requires frequent driving. A valid California driver’s license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies. Must be able to receive and maintain criminal records clearance. Must be able to obtain TB clearance.
Regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. Frequently required to stand, walk, sit, climb stairs, talk, hear, and see clearly. May be occasionally required to stoop, kneel, or crouch. May be required to lift or move up to 50 lbs.

Responsibilities

Directly supervise Meals Program Cook(s) and Kitchen Assistant(s), including scheduling, day-to-day oversight, coaching, and performance management.
Onboard and train new kitchen staff, ensuring adherence to Insight Housing policies, food safety procedures, and program standards.
Provide guidance and support to Cook staff to ensure quality meal preparation and service; serve as acting lead in the absence of the Program Manager.
Assist the Meals Program Manager with performance evaluations and documentation as needed.
Supervise and direct volunteers during Community Meal service.
Actively participate in and oversee the preparation and service of daily meals across program sites, including the Hope Center (Men’s Shelter, Veterans Transitional Housing, and Community Meals) and the Dwight Way Center (Women’s Shelter, 26-bed Veterans Transitional Housing program, and Board & Care).
Create and maintain weekly menus that are cost-effective, nutritious, and reflective of program needs.
Ensure weekend Cooks are prepared with approved menus, adequate food, and all necessary supplies prior to weekend shifts.
Conduct and oversee weekly food and supply inventory; coordinate ordering and delivery of food products.
Ensure all food, supplies, and kitchen areas are properly secured at the end of each shift.
Use agency vehicle to pick up needed supplies or deliver food to Insight Housing sites, including the Hope Center, Dwight Way Center, and other program locations, as needed.
Assist with food and supply delivery, loading, unloading, and proper storage. Exercise safe lifting and moving techniques.
Ensure proper food safety and sanitation practices in all food preparation and service areas, in compliance with local, state, and federal health and safety regulations.
Maintain cleanliness and organization of the kitchen, food storage areas, and dining room, including washing dishes, loading/unloading dishwashers, mopping floors, and garbage removal.
Assist the Meals Program Manager with maintaining the daily/weekly/monthly Deep Cleaning Tasks Tracker in accordance with Public Health requirements.
Conduct food safety training and reminders for kitchen staff on an ongoing basis.
Coordinate with the Shelter Program Manager and Resident Advocates to assess program needs and adjust meal service accordingly.
Assist with collecting and reporting meal statistics and program data as assigned.
Support food donation coordination with the Alameda County Food Bank and other food sources, as directed.
Break down and set up dining room tables and chairs at least three times daily to accommodate food service and social activities.
Participate in promoting a safe, healthy, and clean working environment consistent with agency health and safety practices.
Drive own or agency vehicle to various sites as required, documenting and reporting mileage per agency procedures; comply with agency driving policy at all times.
Attend and participate in all program and agency meetings and trainings as assigned.
Complete and submit timesheets in a timely and accurate manner.
Work within the framework of Insight Housing’s Code of Conduct.
Perform other tasks as assigned.