MDU Technician II (Lead)

Triage Partners, LLC•Columbus, OH

53d

About The Position

Established and growing exponentially, Triage Partners is proud to celebrate over 20 years as a national leader in the telecommunications industry. With an unwavering focus on customer success and a team of talented professionals who drive our success, we deliver a full range of services including fiber and cable installation, telecom construction, engineering design, and integrated supply chain software solutions. We take pride in offering competitive wages, opportunities for growth, and a collaborative environment that empowers our employees to excel. Our mission is to deliver innovation and efficiency that meet the demands of an ever-evolving, fast-paced world. As a member of our Team, you must be: Quality-driven – Trusted resources, providing quality services without question. Team-oriented – Collaborative and cohesive, demonstrating relationships matter. Innovative – Providing solutions and critical thinking, with an innovative approach. As an MDU Technician II (Site Lead), you will support the MDU Supervisor in a variety of responsibilities, including conducting site walks, assisting with training new hires, entering daily job orders, and overseeing the management of site tools and equipment. You will be expected to deliver high-quality service in both commercial and residential environments. This role involves creating pathways for plenum fiber drops, performing splicing when necessary.

Requirements

Minimum one year of experience in the satellite or cable industry.
Minimum one year experience with fiber installation and troubleshooting work.
Retro-fitting experience is highly preferred.
Knowledge of Residential, Commercial, L&I and MDU facilities.
Must possess a valid driver license with a clean driving history and valid auto insurance.
Must be able to pass a background check and drug screen.
Must display the leadership qualities of professionalism, integrity, maturity, reliability with a “can-do attitude”.
Must be a team player who is coachable, a problem solver, and safety conscientious
Must have intermediate to advanced administrative and computer skills.
Must possess a business mindset and be able to resolve conflict.
Strong verbal and written skills, able to communicate effectively with customers and colleagues.
Strong time management skills and attention to detail (precision, accuracy, and quality).
Must have intermediate to advanced computer skills.
Strong verbal and written skills, able to communicate effectively with customers and colleagues.
Strong attention to detail.

Nice To Haves

Retro-fitting experience is highly preferred.

Responsibilities

Placing a path from a building terminal to the inside/outside of the customer’s living unit to facilitate a fiber drop placement.
Placing fiber cable from entrance point through innerduct, molding, up through various communication closets reaching upper floors, slack storage box, labeling, and strap support.
Place a ruggedized drop from the customer pickup point (PP) to the customer terminal point, and labeling each drop, in accordance with customer procedures & practices.
Engage in positive and effective interaction with internal and external customers.
Enter completed jobs into customer portal daily and submit documentation and photo evidence of job completion.
Complete MTU work orders as assigned
Splicing and assisting with new hire training as needed

Benefits

Comprehensive benefits package, including but not limited to medical, dental, vision, and life
401K with Company Match
Medical and Dependent Care Flexible Spending Accounts (FSA)
Paid Sick Time
Holiday Pay
Paid Vacation Time
Referral Program
Career advancement opportunities
Continuous training and personal development opportunities
A quality Employee Recognition Program