TXNM Energy-posted 3 months ago
$78,537 - $133,511/Yr
Full-time • Mid Level
Albuquerque, NM
1,001-5,000 employees
Personal and Laundry Services

The AMI (Advanced Metering Infrastructure) Head End/MDMS (Meter Data Management System) Administrator is responsible for the operation, maintenance, and optimization of the AMI Head End System and MDMS platforms. This role ensures accurate and reliable data collection, processing, and integration across utility operations to support accurate billing, analytics, and customer operations functions. The administrator also collaborates with IT, utility teams and the software vendor (Itron) to resolve system issues and implement system upgrades or enhancements.

  • Manage the daily operation and performance of the AMI Head End and MDMS platforms.
  • Monitor and troubleshoot system alerts, data transmission issues, and communication with field devices.
  • Oversee system integrations with other platforms (e.g., billing, customer information systems, GIS, and outage management systems).
  • Validate, analyze, and process meter data to ensure accuracy and timeliness for billing and reporting.
  • Perform periodic audits and reconciliations of data between systems to identify discrepancies.
  • Develop and maintain workflows for efficient data collection and processing.
  • Plan and execute upgrades, patches, and configuration changes for the AMI Head End and MDMS systems.
  • Collaborate with vendors and internal teams to implement system enhancements.
  • Ensure compliance with industry standards, cybersecurity requirements, and regulatory guidelines.
  • Provide technical support to internal teams, including billing, customer service, and field operations.
  • Respond to and resolve system issues, including communication failures and data inconsistencies.
  • Develop and maintain documentation, including system configurations, workflows, and troubleshooting guides.
  • Participate in AMI-related projects, including new deployments, system expansions, and integrations.
  • Work closely with IT, operations, and third-party vendors to align AMI solutions with business needs.
  • Train end users and stakeholders on the effective use of the MDMS and Head End systems.
  • Bachelor's degree in Computer Science, Information Technology, Electrical Engineering, or a related field.
  • 3 to 5 years of experience with AMI systems, MDMS platforms, or utility operations or equivalent combination of education and/or experience related to the discipline.
  • Relevant AMI/MDMS certifications (e.g., Itron, OpenWay).
  • IT certifications (e.g., CompTIA Network+, Microsoft Azure Fundamentals).
  • 401k
  • health insurance
  • dental insurance
  • vision insurance
  • paid holidays
  • tuition reimbursement
  • professional development
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