MCQUEEN Store Operations Associate, Dallas Highland Park

Kering • Dallas, TX

130d

About The Position

The Alexander McQueen Store Operations Associate will work closely with the Store/Corporate Operations Manager, supporting to ensure the stores are operating efficiently and effectively while staying in line with Company policies and guidelines. The Store Operations Associate will be able to take the initiative in thinking about what the business needs and successfully support to implement projects, supporting the retail function, ensuring that store locations are maintained to the highest levels and that the brand image is consistently represented by the in-store environment. This Store Operations Associate is also responsible for the correct handling of goods in store and care of the product and compliance with KPIs, guidelines and company procedures.

Requirements

• Demonstrate the desired Alexander McQueen behaviours
• Previous experience of retail operations and helping a retail business operate efficiently
• Ability to be flexible with regular travel and occasional weekend or evening shifts
• Highly organized and have strong attention to detail
• Highly motivated and able to work independently or as part of a team
• Successful performance record and a demonstrated ability to deliver retail excellence
• Ability to quickly establish strong credibility with team members and external resources
• The ability, drive and desire to deliver outstanding results
• Sound analytical and organisational skills
• Ability to be mobile/stand for extended periods of time
• Ability to climb a ladder and lift packages upward of 35 lbs. on a regular basis

Responsibilities

• Follow the company policies, procedures and guidelines and ensure the store compliance
• Carry out regular instore checks and audits to ensure store teams are following set policies and procedures
• Support the on-boarding of new team members ensuring they receive sufficient information about store operations policies and guidelines
• Liaise with external parties to ensure required permits or documentation are in order
• Support the Operations Manager and/or Store Manager on Fire Safety & Health & Safety procedures are in place and followed
• Support the setup of in store events to ensure successful execution
• Ensure the care and protection of the product according to company guidelines
• Oversee the day-to-day management of goods receipt and ensure storage is in line with company procedures
• Prepare the products to be brought to the sales floor and in special areas to maximize efficiency in timing
• Ensure that shop-to-shop and returns transfers are compliant with company guidelines and timeline
• Act as point of contact for cleaning companies and contractors
• Act on store emergencies to ensure repairs and service are executed in a timely manner
• Liaise with Loss Prevention and Security on store issues where necessary
• Act as first point of contact for all store operational issues, escalating to Store Operations Manager or Store Manager where needed
• Support to see through the after sales process and ensure store team and clients are updated
• Order and distribute staff uniforms in a timely manner
• Maintain back of house standards to enable the best client experience
• Regularly train Client Advisors on BOH organization and the importance of stock care
• Prepare for and plan out the inventory checks across all stores
• Support stores with inventory checks and reconciliations
• Lead stores into preparation for sale and the transfer out of sale
• Manage in store damaged stock
• Monitor and follow up on negative-on-hand and outstanding consignments
• Coordinate and monitor the various cycle counts as per the company guidelines and policies
• Provide training and guidance to the store teams to minimise stock loss and damages
• Manage the flow of OMNI orders making sure to guarantee the required service levels
• Manage correct flow of adjustments
• Ensure that the company guidelines are adopted in the event of theft, especially in terms of communication and documentation produced
• Achieve Operation KPI’s and be client minded to support the overall store performance
• Monitor in-transit and when needed liaise with relevant departments
• Manage and organize packaging and stationary physically and on the IT system
• Evaluate shipping suppliers and couriers to ensure most efficient and cost-effective service is in place

Benefits

• Diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation
• Equal Opportunity Employer

What This Job Offers

• Job Type: Full-time
• Number of Employees: 5,001-10,000 employees