MCI Customer Care Agent, Consumer Access, FT, 8A-5P
About The Position
This position demonstrates service excellence and positive interpersonal skills in dealing with others including patients of all ages, families, community members, and employees. Operates telephone switchboard to relay incoming, outgoing, and interoffice calls. Consistently delivers exceptional customer service to all callers and accurately connects them to where they need to go. Escalates consumer concerns across different communication channels. Communicates effectively with patients, co-workers, department Lead/Supervisor, and Manager. Ability to work from home requirements, must have a home office environment that is noise and distraction free and basic technical skills for setting up equipment and troubleshooting if needed. Estimated pay range for this position is $16.77 - $21.29 / hour depending on experience. Minimum 90-day training on-site at our Miami Contact Center (8500 SW 117 Ave Rd, Miami, FL 33183).
Requirements
- Must have a minimum of two years customer service experience and basic computer knowledge.
- Good command of written and verbal communication.
- Minimum Required Experience: Less than 1 year
Nice To Haves
- Experience preferred, but not required, with Customer Relations Management (CRM) application Salesforce) and Electronic Medical Records (EMR) or scheduling system.
Responsibilities
- Operates telephone switchboard to relay incoming, outgoing, and interoffice calls.
- Consistently delivers exceptional customer service to all callers and accurately connects them to where they need to go.
- Escalates consumer concerns across different communication channels.
- Communicates effectively with patients, co-workers, department Lead/Supervisor, and Manager.
- Ability to work from home requirements, must have a home office environment that is noise and distraction free and basic technical skills for setting up equipment and troubleshooting if needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
