McOpCo Operations Consultant

McDonald's-posted about 1 year ago
$75,700 - $94,620/Yr
Full-time • Mid Level
Seattle, WA
Food Services and Drinking Places
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The Operations Consultant at McDonald's Corporation is responsible for providing leadership, coaching, and strategic direction to company-owned restaurants. This role focuses on maximizing long-term sales and profits while ensuring outstanding Quality, Service, and Cleanliness (QSC) and enhancing customer experience. The consultant will work closely with restaurant teams to develop their skills and improve operations, adhering to McDonald's policies and values.

  • Provide leadership and strategic direction to restaurant teams.
  • Maximize long-term sales and profits of each restaurant.
  • Ensure outstanding Quality, Service, and Cleanliness (QSC).
  • Build positive business relationships with key customers and restaurant leadership teams.
  • Champion the McDonald's People Promise and drive employee commitment surveys.
  • Ensure adequate staffing through quality hiring and retention.
  • Oversee reward and recognition programs for restaurant staff.
  • Ensure resources are available for crew and managers to perform their jobs effectively.
  • Communicate and execute on wage and review programs for crew and managers.
  • Encourage learning, development, and personal growth among staff.
  • Collaborate with Operations Manager and General Managers to establish performance targets.
  • Assist with recruiting and selecting managers based on staffing needs.
  • Educate restaurant managers on HR policies and compliance.
  • Partner with Training & HR staff to build capabilities in restaurants.
  • Choose appropriate consulting approaches based on restaurant performance levels.
  • Protect the McDonald's brand by ensuring compliance with operational standards.
  • Demonstrate Customer-First Service by observing and troubleshooting restaurant operations.
  • Teach and coach restaurant managers on executing restaurant systems effectively.
  • Conduct audits to ensure compliance with McDonald's standard practices.
  • High School Diploma or equivalent required.
  • Field Operations experience.
  • Proven project management implementation skills.
  • Strong people/relationship management skills.
  • Proven experience influencing and obtaining great results through others.
  • Tuition reimbursement
  • Sabbatical program
  • Flexible work arrangements
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