MBTA Transit Associate

Block by Block•Boston, MA

About The Position

Essential Functions: Maintains high visibility in the specified areas, most commonly stations, entrances, and exists to maximize engagement with riders and continually offer greetings to the public. Proactively offers assistance with navigation on how to navigate the MBTA transit system and offers directions to destinations or instructions on fare payment/ticket use. Assists passengers by deploying bridge plates upon request, while maintaining a courteous, respectful, and customer-focused approach. Uses knowledge of the transit system to communicate to ridership about parking information, transit schedules, payment options, and maintains complete knowledge of the MBTA transit system and offers directions to destinations or instructions on fare payment options, as well as maintains complete knowledge of the MBTA Transit Company's policies. Actively reports unwanted behaviors, such as: smoking, loitering, disorderly conduct, and any criminal activities or other situations deemed unsafe to riders, and reports to transit police and local authorities via established communication methods. Serves as a deterrent while circulating through the assigned platform to deter unwanted activity through a visible uniformed presence. Maintains a friendly and positive environment in full compliance with applicable laws, regulations, policies, procedures, and overall Block by Block standards of professionalism. Responds to emergency situations following outlined protocol: We are front-line responders, and we will sound the alarm for the transit police. Reports all activities through the usage of a smart device on the station iPad, client phone, and radio. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We are proud to offer the following benefits: Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident. Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law). Bonuses: Employee Recognition Awards, Employee Referral Bonus Program (hourly employees only), Bonus Program (Operations Manager, RVP, and executive positions only). Other: 401K Retirement Savings Plan This is a union position with union benefits as well, such as a pension plan. Block by Block is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

Must have at least one year experience in hospitality or customer service
Must be at least 18 years old
Must have High School Diploma or GED
Must have excellent communication skills with the ability to speak, read and write the English language in order to create basic reports.
Must have the physical capacity to stand and walk continuously during an eight-hour and ten-hour shifts with normal breaks (ex: two fifteen-minute breaks, and one thirty-minute meal break).
Must be able to safely lift, carry, and deploy a bridge plate weighing up to 50 pounds.
Must be able to work in station platforms in all conditions with provided inclement weather gear.

Responsibilities

Maintains high visibility in the specified areas, most commonly stations, entrances, and exists to maximize engagement with riders and continually offer greetings to the public.
Proactively offers assistance with navigation on how to navigate the MBTA transit system and offers directions to destinations or instructions on fare payment/ticket use.
Assists passengers by deploying bridge plates upon request, while maintaining a courteous, respectful, and customer-focused approach.
Uses knowledge of the transit system to communicate to ridership about parking information, transit schedules, payment options, and maintains complete knowledge of the MBTA transit system and offers directions to destinations or instructions on fare payment options, as well as maintains complete knowledge of the MBTA Transit Company's policies.
Actively reports unwanted behaviors, such as: smoking, loitering, disorderly conduct, and any criminal activities or other situations deemed unsafe to riders, and reports to transit police and local authorities via established communication methods.
Serves as a deterrent while circulating through the assigned platform to deter unwanted activity through a visible uniformed presence.
Maintains a friendly and positive environment in full compliance with applicable laws, regulations, policies, procedures, and overall Block by Block standards of professionalism.
Responds to emergency situations following outlined protocol: We are front-line responders, and we will sound the alarm for the transit police.
Reports all activities through the usage of a smart device on the station iPad, client phone, and radio.

Benefits

Medical with available FSA and/or HSA
Dental
Vision
Short-Term and Long-Term Disability
Life, and Accidental Death and Dismemberment
Critical Illness
Accident
Vacation
Sick Time and/or PTO (Only where required by local requirements and contract agreements)
Paid Leave (only where required by law)
Holidays (only where required by contract agreement)
Floating Holidays (only where required by contract agreement)
Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA)
Jury Duty (only where required by law)
Employee Recognition Awards
Employee Referral Bonus Program (hourly employees only)
Bonus Program (Operations Manager, RVP, and executive positions only)
401K Retirement Savings Plan
Union benefits such as a pension plan