MBTA Transit Associate

Block by Block•Boston, MA

14h•Onsite

About The Position

With Pride, we make public spaces friendly and vibrant for the communities we serve. Shift Schedule: (MUST have open availability due to seniority based scheduling) AM Shift: 6:00 AM - 2:00 PM (5 days) PM Shift: 2:00 PM - 12:00 AM (4 days) Wage rate premium of $1.00 for all time worked on a single shift that ends after 8: 00 pm. Are you someone who finds joy in assisting and supporting others? If so, we have an ideal role waiting for you! Join our team of Customer Service & Hospitality Rockstars as an MBTA Transit Ambassador. Our role in the transit system is to be a friendly, knowledgeable, dependable and compassionate conduit for transit riders and the MBTA transit authority. As a Transit Ambassador you'll be at the heart of delivering safety and friendly assistance to residents, visitors and tourists who utilize the MBTA Transit Systems. Customer Service is the focus with the goal being satisfied riders Transit Ambassadors are responsible for the safe and friendly passage of riders. Due to the serious nature of the job, we require a full 13 panel drug screen (this includes marijuana) as a part of our hiring process as well as an extensive background check. Our Transit Ambassadors are on a mission to offer a friendly greeting and assistance to as many riders as possible throughout their day. Therefore, the expected level of hospitality and customer service is extremely high. Our mission is to have every rider exit the station feeling welcomed and appreciated. We know and understand how stressful mass transit can be so our Transit Ambassadors are there to offer great customer service experience and alleviate some of that stress. As in most downtown communities, the stations do have an unsheltered population, providing Transit Ambassadors with opportunities to provide a conversation or suggestion for available social services. Job Snapshot: Be Very Visible & Very Friendly --Take Ownership of the Station-- Stats & Activity Reporting-- Reasonable accommodations may be made to allow individuals with disabilities to perform the essential functions of the job. Block By Block is proud to offer the following benefits: This is union job: Teamsters Local 25 Block by Block is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

Must Haves: Ability and Inclination to smile all day
stand all day with provided breaks (Outside the Station Booth)
Ability to lift (5-10lbs) the handicap bridges that are necessary for those in wheelchairs and strollers.
Ability to tolerate loud noises.
Ability to learn and clearly convey needed schedules, routes and fares and think quickly to problem solve.
Must have at least one year experience in hospitality or customer service
Must be at least 18 years old
Must have High School Diploma or GED
Must have excellent communication skills with the ability to speak, read and write the English language in order to create basic reports.
Must have the physical capacity to stand and walk continuously during an eight-hour and ten-hour shifts with normal breaks (ex: two fifteen-minute breaks, and one thirty-minute meal break).
Must be able to work in station platforms in all conditions with provided inclement weather gear.

Benefits

Medical with available FSA and/or HSA
Dental
Vision
Short-Term and Long-Term Disability
Life, and Accidental Death and Dismemberment
Critical Illness, and Accident
Vacation
Sick Time and/or PTO (Only where required by local requirements and contract agreements)
Paid Leave (only where required by law)
Holidays (only where required by contract agreement)
Floating Holidays (only where required by contract agreement)
Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA)
Jury Duty (only where required by law)
401(k)
On-the-job training
Professional development assistance
Referral program