MB Patient Services Coordinator

MEDBRIDGE DEVELOPMENT COMPANY•Caldwell, ID

2d•$22 - $29•Remote

About The Position

Under the general supervision of the Patient Services Manager, the Patient Services Coordinator provides high-quality customer service to our patients and clients while also ensuring financial viability of our surgery centers. As the first department of the revenue cycle, the Coordinator must evaluate the costs and expected reimbursement for every case, communicate with centers and patients about surgery costs, and note accounts accordingly to set up the center and the other departments for success.

Requirements

2 years’ experience in healthcare customer service preferred
Strong organizational skills and attention to detail
Independent work ethic
Commitment to customer service and professionalism
Proficient in computer software (Word, Excel, Outlook, Adobe and PDF software)
Excellent phone, verbal, written, and editing skills
Interpersonal skills: ability to collaborate and enhance the team environment
Ability to manage stressful situations and numerous simultaneous projects
Ability to think creatively and analytically
Ability to maintain a professional attitude in all situations

Nice To Haves

Bilingual in English and Spanish preferred

Responsibilities

Access, note, and explain patient surgery benefits. Clearly communicate these benefits and expected costs to patients, doctors’ offices, and center staff.
Analyze cases to determine case viability (consists of running Excel reports, coordinating with center staff and doctor’s offices, investigating in our center resources, and making correct calculations and estimations).
Update our software system, HST, for each case, correctly noting plan limitations and case specifics.
Maintain clear and consistent communication with the Patient Services Manager and team through email, inter-office chat systems, and verbal (video) communication.
Answer the phone lines that ring to this department (pre-op, operator, direct line).
Maintain a monthly audit score of 12% or less on quality errors. Maintain other monthly audit scores as assigned by the manager.
Obtain insurance authorizations, as needed.
Obtain single case agreements with insurance and lien factoring companies, as needed.
Update resources with industry, client, and department changes, as needed.
Perform other duties as assigned (reports, scheduler ‘sweeping declaration’ emails, team tasks).
Start at 6:30am PST and end at 5:00pm PST to assist clients with timely requests as needed.