MB Patient Services Assistant

MEDBRIDGE DEVELOPMENT COMPANY•Caldwell, ID

3d•$20 - $24

About The Position

Under the general supervision of the Patient Services Manager, the Patient Services Assistant works with MedBridge staff, patients, and surgery center staff to provide quality customer service. This role assists the manager and coordinators by scheduling cases, making outbound financial calls, and answering phone lines.

Requirements

Strong organizational skills and attention to detail
Independent work ethic
Commitment to customer service and professionalism
Proficient in computer software (Word, Excel, Outlook, Adobe or PDF software)
Excellent phone, verbal, written, and editing skills
Interpersonal skills: ability to collaborate and enhance the team environment
Ability to manage stressful situations and numerous simultaneous projects
Ability to think creatively and analytically
Ability to maintain a professional attitude in all situations

Nice To Haves

Bilingual in Spanish & English preferred
Previous experience in healthcare or financial collections is preferred

Responsibilities

Initiate outgoing calls for in-network financial costs to patients as directed by Patient Services Coordinator or Patient Services Manager.
Assist Coordinators with scheduling cases our software system, HST Practice Management, and authorization follow up.
Answer the phone lines ringing to our department (pre-op, operator, direct line).
Process incoming Patient Services correspondence.
Verify patient surgery benefits and organize patient files.
Enter Medicare, Medicaid, or other insurance cases in HST as instructed by Patient Services Manager.
Maintain clear and consistent communication with the Patient Services Manager and team through email, inter-office chat systems, and verbal (video) communication.
Assist Manager with special projects as requested.
Maintain a monthly audit score of 15% or less on quality errors. Maintain other monthly audit scores as assigned by the manager.
Perform other duties as assigned (reports, scheduler ‘sweeping declaration’ emails, team tasks).
Start at 6:30am PST and end at 5:00pm PST to assist clients with timely requests as needed.