Maze Supervisor

EXCHANGE HOTELS MANAGEMENT•Fort Worth, TX

11d•Onsite

About The Position

This job description is intended to describe the general nature of the role and is not intended to be exhaustive as it is impossible to outline every duty or responsibility a role will entail. Duties, responsibilities, and activities may change at any time with or without notice. ROLE SUMMARY: The Maze Supervisor oversees daily operations of the Cowtown Cattlepen Maze, ensuring a safe, organized, and welcoming experience for guests. This role serves as the primary on-site operational contact during operating hours, coordinates group and tour logistics, and ensures operational standards are met. The Maze Supervisor supports frontline staff performance and communicates operational updates and needs to management.

Requirements

Strong leadership, communication, and interpersonal skills
Excellent customer service, problem-solving, and conflict-resolution abilities
Ability to manage operations in a fast-paced, high-traffic attraction environment
Experience handling cash, ticketing, and basic inventory tracking
Strong attention to detail with a commitment to guest safety and operational consistency
Flexible schedule required, including weekends, evenings, holidays, and peak visitation periods
Ability to communicate clearly, professionally, and respectfully with guests, staff, and management
Ability to embody and demonstrate organizational Core Values

Nice To Haves

Prior supervisory, lead, or shift-lead experience
Experience in tourism, attractions, events, or entertainment environments
Experience working with school groups or large group visits
Familiarity with basic reporting systems, scheduling tools, or point-of-sale systems

Responsibilities

Oversee daily maze operations, including opening and closing procedures, readiness checks, and operational flow.
Serve as the primary on-site point of contact for guests, school groups, tour operators, and vendors during operating hours.
Ensure guest safety standards are consistently upheld, including rule enforcement, crowd flow management, and emergency response protocols.
Coordinate group arrivals and check-ins, supporting school tours, group visits, and special events.
Monitor cash handling procedures, ticket sales reconciliation, and basic inventory levels in accordance with company policy.
Maintain cleanliness, organization, and presentation standards throughout the maze and surrounding guest areas.
Identify, document, and report maintenance, safety, staffing, or guest service issues in a timely manner.
Complete daily operational reports, incident documentation, and shift communications for management review.
Model professionalism, hospitality, and service excellence in all guest interactions.
All other duties as assigned.