Maze Lead

EXCHANGE HOTELS MANAGEMENT•Fort Worth, TX

27d•Onsite

About The Position

This job description is intended to describe the general nature of the role and is not intended to be exhaustive as it is impossible to outline every duty or responsibility a role will entail. Duties, responsibilities, and activities may change at any time with or without notice. ROLE SUMMARY: The Maze Lead supports daily operations of the Cowtown Cattlepen Maze by assisting the Maze Supervisor in executing a safe, organized, and high-quality guest experience. This role serves as a shift leader, guiding Maze Attendants, enforcing operational standards, and ensuring smooth day-to-day execution. ESSENTIAL FUNCTIONS: Support daily maze operations, including opening and closing procedures, ensuring all areas are ready for guest arrivals. Act as shift leader when the Maze Supervisor is absent or tasks are delegated, providing guidance and oversight to Maze Attendants. Coordinate group arrivals, check-ins, and special events to ensure smooth guest flow and an organized experience. Enforce safety policies, rules, and guest conduct standards to maintain a safe environment. Provide ongoing direction, support, and feedback to Maze Attendants throughout their shift. Address guest questions, concerns, or minor issues promptly and professionally to maintain high satisfaction. Monitor and maintain cleanliness, organization, and presentation of all maze areas, including pathways, signage, and props. Assist with ticketing operations, basic cash handling, and reporting as needed. Communicate operational, safety, or maintenance concerns to the Maze Supervisor promptly. Conduct periodic walkthroughs to ensure adherence to operational and safety standards. Assist in training new Maze Attendants and mentoring staff to uphold service excellence. Participate in team meetings and pre-shift briefings to support operational goals. All other duties as assigned.

Requirements

Strong communication and interpersonal skills.
Reliable with ability to lead by example.
Flexible schedule — must be available to work evenings, weekends, and holidays.
Strong interpersonal and collaboration skills.
Ability to stand, walk, and move for extended periods.
Must be able to lift, carry, and move up to 25 lbs regularly.
Comfortable working in indoor/outdoor environments and varying temperatures.

Nice To Haves

Previous experience in guest services, entertainment, or hospitality.
Experience supervising or leading a team in a fast-paced environment.
Ability to manage crowd flow, group check-ins, or event coordination.
Comfortable with basic cash handling, ticketing, or POS systems.

Responsibilities

Support daily maze operations, including opening and closing procedures, ensuring all areas are ready for guest arrivals.
Act as shift leader when the Maze Supervisor is absent or tasks are delegated, providing guidance and oversight to Maze Attendants.
Coordinate group arrivals, check-ins, and special events to ensure smooth guest flow and an organized experience.
Enforce safety policies, rules, and guest conduct standards to maintain a safe environment.
Provide ongoing direction, support, and feedback to Maze Attendants throughout their shift.
Address guest questions, concerns, or minor issues promptly and professionally to maintain high satisfaction.
Monitor and maintain cleanliness, organization, and presentation of all maze areas, including pathways, signage, and props.
Assist with ticketing operations, basic cash handling, and reporting as needed.
Communicate operational, safety, or maintenance concerns to the Maze Supervisor promptly.
Conduct periodic walkthroughs to ensure adherence to operational and safety standards.
Assist in training new Maze Attendants and mentoring staff to uphold service excellence.
Participate in team meetings and pre-shift briefings to support operational goals.
All other duties as assigned.