MAZDA SERVICE ADVISOR

ROYAL AUTO GROUP OF SAN FRANCISCO • San Francisco, CA

2d • Onsite

About The Position

Service Advisor – Mazda of San Francisco The Bridge Between Driver and Machine. At Mazda of San Francisco, we believe that "Driving Matters"—but the relationship with the driver matters most. We are looking for a Service Advisor who doesn't just write repair orders, but builds trust through expert communication and genuine hospitality. If you’re a high-energy professional who can translate Mazda’s sophisticated engineering into a world-class guest experience, you belong on our front line. As a Service Advisor, you are the "Face of the Dealership." You are the primary point of contact for our guests, responsible for guiding them through the maintenance and repair process with total transparency. You aren't just selling service; you are ensuring the safety and performance of the vehicles our community relies on every day.

Requirements

• 2+ years of Automotive Service Advisor experience (Mazda or Import brand experience is a major plus).
• The ability to explain technical concepts clearly and empathetically to a diverse urban clientele.
• A proven track record of meeting sales goals and maintaining high average repair order (ARO) counts without compromising integrity.
• Proficiency with Dealer Management Systems (DMS) and digital multi-point inspection tools.
• A valid California driver’s license with a clean record and a professional, "Be Happy" attitude.

Nice To Haves

• Mazda or Import brand experience is a major plus

Responsibilities

• Greet every guest with a professional, high-energy demeanor, setting the tone for a premium service visit.
• Listen to customer concerns, conduct vehicle walk-arounds, and accurately document symptoms for our technician team.
• Use CDK and X-Time to create clear, prioritized repair estimates and maintenance plans based on Mazda factory standards.
• Act as the vital link between the shop and the customer—providing real-time updates via text/email and obtaining proper authorizations.
• Deliver the vehicle back to the guest, explaining all work performed and ensuring a "10/10" score on the manufacturer’s CSI (Customer Satisfaction Index) survey.

Benefits

• A competitive pay plan with significant upside for top performers who prioritize both sales and customer satisfaction.
• A rare Monday–Friday schedule in the auto industry, giving you your weekends back to enjoy the city.
• Access to Mazda’s professional certification tracks and leadership training.
• Comprehensive medical, dental, and vision insurance, 401(k), and generous paid vacation.
• Work in a high-volume, tech-forward dealership in the heart of San Francisco’s historic auto row.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees