Mazda Financial Services Customer Care Advocate
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About The Position
As a Customer Care Advocate at Toyota Financial Services (TFS), you will play a crucial role in ensuring that all customer inquiries are handled with the utmost care and professionalism. This position is part of the Experience Center West Customer Care Team, which is dedicated to providing personalized and proactive support to customers, dealers, and third parties. You will be responsible for responding to inbound communications generated through various channels, addressing both delinquent and non-delinquent customer needs, and ensuring that each interaction is documented clearly and concisely. Your goal will be to deliver an exceptional customer experience while adhering to established guidelines and procedures. The Customer Care Advocate will engage with customers primarily via telephone, but may also utilize email and written correspondence as needed. You will analyze account characteristics and work collaboratively with customers to resolve their issues, all while maintaining a focus on providing “best in class” customer service. It is essential to stay updated on changes in policies and procedures to ensure compliance, especially when dealing with high-risk processes. The role requires a commitment to enhancing customer satisfaction and building loyalty to the TFS, LFS, and Private Label brands. Training for this position will be comprehensive, consisting of 12 weeks of instruction. The first six weeks will be conducted virtually, followed by six weeks of in-office training. You will be expected to work shifts between 8 am and 5 pm, with flexibility in your schedule after training based on performance expectations. This role offers a competitive base salary and benefits effective from day one, along with a hybrid work schedule post-training.
