Mature Commercial Engines - Hot Section - Customer Technical Service Engineer - Onsite

RTX•East Hartford, CT

19h•Onsite

About The Position

RTX, the world's largest aerospace and defense company with 185,000 employees, is dedicated to solving complex global problems through its market-leading businesses, world-class operations, and investments in research and development. Pratt & Whitney, a division of RTX, is a global leader in aircraft engine and auxiliary power system design, manufacturing, and service, with over a century of innovation. This role involves working directly with airline customers and Maintenance, Repair and Overhaul (MRO) engine shops worldwide, focusing on PW4000/2000 powered aircraft, specifically their Hot Section Turbine hardware and Controls/Systems. The position requires providing guidance and recommendations for on-wing and off-wing operational troubleshooting, problem resolution, service bulletin retrofit activities, and engine manual interpretation. The engineer will also engage with CIPT engineering to implement hardware changes, participate in customer meetings and communications, and support the development of technical data for various maintenance manuals.

Requirements

A Bachelor’s degree in engineering
5+ years of Engineering experience or 3+ years with an advanced degree.
U.S. person or eligible to obtain necessary export authorization required.

Nice To Haves

Understanding of hot section engine hardware such as hubs, airfoils, seals, and cases
Exemplary verbal and written communication to provide clear instructions and answers to customers.
Knowledge and experience with P&W engines.

Responsibilities

Work directly with airline customers and Maintenance, Repair and Overhaul (MRO) engine shops around the world that operate PW4000/2000 powered aircraft specific to Hot Section Turbine hardware and Controls/Systems.
Provide guidance and recommendations regarding on-wing and off-wing operational troubleshooting and problem resolution, service bulletin retrofit activities, and engine manual interpretation.
Engage CIPT engineering with the field service plan to implement hardware changes introduced by the PCIR EC process to ensure customer satisfaction.
Participation in airline customer meetings, conferences, customer council calls, as well as releasing All Operator Communication (AOC) wires and Service Information Reports (SIR).
Initiate technical data development of Engineering Authorization (EA), Special Instructions, and other documents for on wing and engine shop maintenance data for Aircraft Maintenance Manual (AMM), Engine Manual (EM), Clean, Inspect and Repair (CIR), and Maintenance Planning Guide (MPG) in support of airline customers.
Interface with the following organizations to ensure clear, accurate and timely data development of engine inspection/maintenance data: Aftermarket and Sustainment Engineering (ASE) Repair, Fleet Management Programs (FMP), Customer Service/Client Managers, MRO/Engine Overhaul organizations, Standard Practices, CIPT's and Chief Engineers office, Structures, and Performance Analysis groups.
Provide technical support interface with Pratt & Whitney Product Safety, Certification & Validation (PSCV) as well as airframer teams regarding the modification, inspection, and maintenance of engines.
Ensure all technical data procedures are available; provide authorizing documentation and technical guidance as necessary.
Triage urgent and Aircraft-On-Ground requests.
Evaluate data provided and provide troubleshooting and continue-in-service guidance and recommendations.
Assist customer engineers, maintenance control technicians and Pratt & Whitney's Field Service Representatives (FSR) in resolving on-site technical challenges.
Provide support to our MRO network for urgent technical issues that may be causing work stops or delays.
Ability to cover on occasion customer issues, including nights, weekends, and holidays.