Maternity Navigator (OB-GYN MA, or CHW)

Nadia Care•Memphis, TN

20d•$18 - $24•Hybrid

About The Position

Nadia Care is looking for a full-time Maternity Navigator (MN) to be a trusted partner and advocate for expectant and new mothers. Our MNs are the heart of our work—hired from the communities we serve, they build deep, meaningful relationships with the families they work with. You will act as a bridge between the healthcare system and the community, ensuring that each mother feels heard, empowered, and equipped with the tools she needs for a healthy and joyful pregnancy. This role is for someone who is passionate about making a difference—who believes that every woman deserves the best care, regardless of background or circumstances. This role will primarily work with Nadia members in South Memphis, Whitehaven, Hickory Hill, Parkway Village, and North Memphis.

Requirements

3+ years of experience working in community health, patient advocacy, or healthcare navigation as a Certified Perinatal Community Health Worker or Certified Medical Assistant
Deep understanding of the challenges expectant mothers face and experience providing prenatal and postpartum health education
A great listener and strong communicator who can provide both emotional support and practical guidance with compassion and cultural sensitivity
Strong problem solving skills and ability to manage multiple priorities such as member visits, messaging, and internal meetings in a fast-paced environment
Comfort working independently in the field while staying connected to a team of specialists
Valid driver's license with a clean driving record, reliable transportation, and compliance with state inspection, registration, and insurance requirements
Access to home internet and a phone with internet access
Tech-savvy and able to quickly learn to document interactions and communicate effectively in our technology platforms such as AthenaOne, Welkin, and MacOs

Nice To Haves

Willingness to obtain your doula certification, with support, and provide birth support for members
Fluent in Spanish
Breastfeeding Counselor certification
Start-up experience, or adaptability in a fast-evolving environment

Responsibilities

Meet with mothers virtually and in-person, educating them on critical health topics such as recognizing urgent maternal warning signs, preeclampsia, and understanding postpartum recovery.
Educate members on birth positions and breathing techniques prior to birth, helping mothers feel confident and prepared.
Work as part of a multidisciplinary care team, attending daily huddles to collaborate with and escalate clinical issues to Nadia specialists
Maintain clear and accurate documentation of all care interactions to ensure every mother receives high-quality, coordinated support.
Build trusting relationships with mothers, creating a safe space for open conversations about their needs and concerns and support via call or messaging between visits
Serve as a connector to community resources, ensuring that barriers like food insecurity, transportation, or housing challenges don’t stand in the way of a healthy pregnancy.
Be a voice for the community, bringing insights from your experience and from mothers and families back to Nadia Care to help shape programs that truly meet their needs.
Attend administrative meetings and follow our policies and procedures to ensure the highest standard for our members.

Benefits

Time Off That Works for You
Recharge with annual paid holidays off.
Salaried (Exempt) Employees: Enjoy unlimited time off after the 90-day probation period.
Full-Time (Non-exempt) Employees: Receive three weeks of paid time off after the 90-day probation period.
Comprehensive Health & Wellness Coverage
Medical Insurance: Access top-tier healthcare, covering hospital, surgical, and prescription drug benefits. Coverage begins the first of the following month.
Dental Insurance: Coverage for preventive care, as well as basic and major procedures.
Vision Insurance: Coverage for routine eye exams and eyeglasses.
Security & Future Planning Options
Life Insurance: Financial protection for your beneficiaries.
Disability Insurance: Short-term and long-term coverage in case of illness or injury.
401(k) Retirement Plan: Opportunity to save for the future.