Material Return Specialist

About the position

The Material Return Coordinator safely and efficiently performs the process of receiving re-sellable materials back into yard inventory. The Coordinator is essential to help ensure that all material returns are received properly and in a timely order to meet our customer expectation of 5 business days from pickup to process. This position reports directly to the Yard Supervisor. Will work closely with the Receiving Coordinator and will interact daily with the Regional Yard Supervisor, Yard Supervisor, Load Builders, Customer Service Employees, Truck Drivers, and vendor delivery drivers.

Responsibilities

• Ensures incoming material returns are properly staged with appropriate recognition tags
• Ensures that special order and/or nonstock items are addressed immediately with Receiving coordinator/Yard Supervisor and properly tagged for vendor return
• Maintains a neat organized material return transition location
• Checks all paperwork for accuracy
• Performs daily safety audit of forklift and promptly reports any malfunctioning equipment
• Comes to work professionally attired
• Helps in overall cleanliness of location
• Strives for timely credits to customer/partners as per company guidelines
• Ensures 'cover sheets' and 'bottom boards' are considered in the return
• Requires all necessary vendor paperwork for material being picked up
• Quality of work is focused on accuracy, not speed
• Maintains a return area to company standards of cleanliness and organization
• Ensures that all resalable material that is returned is placed in proper location as stock at completion of write up
• Works with the Load builder in an efficient manner
• Keeps and reviews file to assure credit is received
• Represents the company in a positive and professional manner
• Understands and follows company Material Returns policy
• Identifies areas of opportunities for better practices pertaining to handling of products along with packaging for severe weather conditions
• Demonstrates the ability to count and measure all returned products
• Has basic Falcon knowledge, ability to look up skus
• Basic understanding of return process, knows who to take documentation to once material is verified and MRF is properly filled out
• Ability to navigate Falcon menus and knowledge of SKUs
• Works with receiver or Management to ensure vendor return POs are created at time MRF is being processed with proper restock costing
• Tags and places vendor returns in appropriate rack for vendor drivers pickup
• Identifies dimensional lumber, panels and other basic building products
• Ability to be selective and differentiate between cull and resalable material
• Operates a forklift according to company standard
• Assumes responsibility for vendor returns, creates the return PO and contacts the vendor for pickup
• Processes returns from start to finish
• Utilizes vendor tracking form to assist with improving vendor performance
• Inspects materials for damage prior to unloading if applicable
• Validates material matches the MRF and return PO
• Identifies specialty products (EWP, Composite decking, etc.)
• Works with receiver and/or inventory specialist to investigate and resolve situations where inventory counts are incorrect
• Ensures proper labeling of all special orders/vendor returns and inter-yard transfers
• Wears high visibility/proper uniform as needed
• Performs daily lift inspections
• Looks behind/honks horn when backing/rounding corners
• Demonstrates consistency in following all company safety protocols, and encourages coworkers to do the same
• Uses proper lifting techniques to reduce injury
• Stacks and stores materials properly so they are stable, secure, and do not create a hazard
• Proactively brings safety issues to the attention of the Manager
• Participates on safety committee as needed
• Follows through with team for corrections needed
• Assists in maintaining a clean work environment utilizing continuous housekeeping
• Works with receiver to maintain and replace unreadable labels for easy identification by yard employees

Requirements

• High School Diploma or GED required
• Load building and/or customer service experience
• OSHA Certified Forklift license (training will be provided)
• Ability to speak, write, and read English required
• Ability to measure correct lineal footage totals on returns
• Ability to make decisions whether or not materials qualify to be returned
• Ability to load and unload materials from company fleet in a safe manner
• Ability to read grades of lumber and other materials
• Must be able to operate forklift, banding machine, tin snips, tape measure, power saws, hand truck, pallet jack, re-fueling stations, and any other equipment necessary for the job

Nice-to-haves

• Knowledge of receiving/inventory control principles, practices and protocols preferred
• Two years of experience working with dimension lumber and panel products and other building materials preferred
• Acceptable driving record preferred

Benefits

• Everyone starts earning 2 weeks of vacation per year on day 1, and gains an additional day every year worked up to 4 weeks off
• Employee paid sick days
• 7 holidays
• 2 medical plan options, one with a high deductible that offers an HSA and our standard plan with a very low $1,000 deductible
• Dental, Vision, EAP (Employee Assistance Program)
• Massage, Chiropractic and Acupuncture coverage
• FSA (Flexible Spending Account) and Childcare pretax spending programs
• HSA (Health Savings Account)
• Up to 50% match on the first 6% you contribute to your 401(k) after 1 year of employment and fully vested at the end of your 3rd year
• In addition to the 401(k) match, there a 3% profit share contribution to the 401(k), with Board approval
• Tuition reimbursement (up to $2,500/year)
• Annual profit sharing (every full time employee who worked the full year earned a minimum of $525 for the 2024 year)
• $1,000 referral bonus